Work History
Summary
Overview
Education
Skills
Community Service
Interests
Timeline
Generic
Emma Cecilia Diaz

Emma Cecilia Diaz

Work History

Program Specialist I

The State Bar of California
08.2021 - Current
  • Examine submitted Moral Character Determination applications to ensure completeness and adherence to submission guidelines.
  • Verify that all required documents, such as the Authorization and Release form, fingerprint information, and application fee, are included.
  • Reviewed Moral Character Determination applications, analyzing Department of Justice and FBI fingerprint background checks.
  • Approved applications that met established moral character standards, assigned classification levels, and screened content based on classification. Collaborated with supervisors for further evaluation when standards were not met.
  • Assessed adequacy of applicant-submitted documentation; determined need for and obtained reports from external agencies through coordination with applicants and relevant organizations.
  • Provided information and guidance to applicants and the public on the certification process, admissions requirements, and the Committee of Bar Examiners' policies via phone and written correspondence.
  • Administrate State Bar Examination sites, overseeing setup, administration, and security procedures; prepared comprehensive post-exam reports documenting site activities, applicant accommodations, and procedural violations.
  • Input applicant information into the State Bar's Applicant Portal or other tracking systems.
  • Maintain accurate and up-to-date records of application statuses, including pending, incomplete, or under review.
  • Send acknowledgment receipts to applicants upon submission of their applications.
  • Notify applicants of any missing information or discrepancies in their applications.
  • Provide guidance on how to resolve issues or complete missing components.
  • Prepare and organize applications for review by Moral Character Investigators.
  • Ensure that all supplementary materials are included for investigator assessment.
  • Ensure that all applications comply with the State Bar's rules and regulations.


Assistant File Clerk

Robert Half Legal - The State Bar of California
02.2021 - 08.2021
  • Assisted with the timely destruction of outdated files, adhering to company policies and legal requirements for secure disposal.
  • Supported office staff by promptly retrieving requested files from storage areas and delivering them as needed.
  • Assisted with the digitization of paper files, contributing to a more environmentally friendly office space and easier access to documents.
  • Developed accurate record-keeping procedures that resulted in fewer lost or misplaced files.
  • Organized company archives according to established retention schedules, minimizing clutter in active file rooms while preserving historical records as required by law or policy guidelines.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Maintained physical and computer-based filing systems.

Administrative Assistant/Receptionist

Milan Capital Management
07.2018 - 10.2019
  • Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance.
  • Set up meeting spaces, organized supporting materials and secured services such as catering for longer conferences.
  • Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.
  • Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters.
  • Supported the work of office staff by providing skilled clerical assistance.
  • Managed incoming and outgoing mail and deliveries to support efficient office operations.

Senior Food Service Worker

Villa Park Elementary
11.2013 - 11.2017
  • Managed communications between Nutritional Services and vendors to keep operations efficient and successful.
  • Prepared and serviced lunch daily to students.
  • Prepared reports highlighting important information such students account balances.
  • Collaborated well with school faculty members and parents to carry out any possible solutions.

Payroll Clerk

Smile Brands Corporate
12.2012 - 11.2013
  • Processed employment verifications and filed records to keep system efficient.
  • Kept payroll information confidential, protecting operations and maintaining employee confidence.
  • Collaborated well with team members to carry out daily assignments and achieve team targets.
  • Verified the information submitted to identify and resolve employee personal data.

Medical Biller/Accounts Receivable/Receptionist

Ambry Genetics Corporation
12.2010 - 12.2011
  • Followed-up on claims submitted to insurance companies to mediate disputes and obtain reimbursement for services rendered during patient's treatment.
  • Updated patient's personal information on database and labeled blood tube for a specific laboratory testing procedure.
  • Collaborated well with team members to carry out daily assignments and achieve team targets.
  • Performed mail distribution and greeted clients with welcoming environment.
  • Translated health care services into coded medical claims for submittal to insurers.
  • Developed and communicated standard operating procedures to team of aging reports.

Customer Service Sales Representative

Western Dental Corporate
08.2009 - 09.2010
  • Satisfied customers every day with fast, friendly, and knowledgeable support for dental needs.
  • Consulted with customers to understand desires and suggest best products to meet their needs.
  • Worked with managers to address problems such as sales and patients' complaints.
  • Collaborated well with team members and supervisors to carry out daily assignments and achieve team targets.
  • Answered high volume of calls and booked dental appointments.
  • Followed up with patients for future appointments.

Account Receivable/Customer Service Representative

United West Labs
10.2001 - 12.2005
  • Managed a high volume of inbound and outbound calls to respond to inquiries and resolve concerns.
  • Utilized organization's computer system to look up and record information concerning member accounts.
  • Posted and adjusted insurance payments.
  • Assisted members by coordinating responses involving multiple departments and personnel.

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Overview

24
24
years of professional experience

Education

Liberal Arts: (AA) - Arts, Humanities and Communication Social and Behavioral Sciences, Cultural Studies

Santiago Canyon College
Orange, California

Medical Billing / Office Management Certification - undefined

Newbridge College
Santa Ana, California

Skills

  • Communication (non-verbal, verbal and written)
  • Typing 50 wpm
  • 10 Key By Touch
  • Time Management / Organization
  • Teamwork / Collaboration
  • Professionalism / Strong Work Ethic
  • Problem Solving / Critical Thinking
  • Computer Skills (Microsoft Office, Outlook, Internet Navigation)
  • Attention to Detail
  • Technical Proficiency/ Microsoft Teams, AIMS, GEORGE, Microsoft Office, Outlook, Internet Navigation
  • Bilingual, fluent in Spanish

Community Service

Anaheim, CA, 2018, Volunteer: Served annual Thanksgiving meal at Honda Center, Anaheim CA., 2018. 

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Mindfulness Practices
  • Volunteering
  • Hiking
  • Reading
  • Gym Workouts
  • Yoga
  • Soccer
  • Kickboxing

Timeline

Program Specialist I

The State Bar of California
08.2021 - Current

Assistant File Clerk

Robert Half Legal - The State Bar of California
02.2021 - 08.2021

Administrative Assistant/Receptionist

Milan Capital Management
07.2018 - 10.2019

Senior Food Service Worker

Villa Park Elementary
11.2013 - 11.2017

Payroll Clerk

Smile Brands Corporate
12.2012 - 11.2013

Medical Biller/Accounts Receivable/Receptionist

Ambry Genetics Corporation
12.2010 - 12.2011

Customer Service Sales Representative

Western Dental Corporate
08.2009 - 09.2010

Account Receivable/Customer Service Representative

United West Labs
10.2001 - 12.2005

Medical Billing / Office Management Certification - undefined

Newbridge College

Liberal Arts: (AA) - Arts, Humanities and Communication Social and Behavioral Sciences, Cultural Studies

Santiago Canyon College