Emma Chavez
Kimberly,ID
Summary
Dynamic and driven professional with extensive experience in customer service as a Barista Shift Lead at Java Espress and Sales Lead at Buckle. Proven expertise in cash handling and exceptional customer service, fostering loyalty and enhancing guest satisfaction. Adept at multitasking and collaborating with teams to optimize operations and create engaging customer experiences.
Overview
3
3
years of professional experience
Work History
Barista Shift Lead
Java Espress
Twin Falls, ID
05.2024 - Current
- Supervised daily operations and ensured efficient workflow among barista team.
- Provided exceptional customer service, resolving issues to enhance guest satisfaction.
- Monitored cash handling procedures, ensuring accuracy in transactions and reporting.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
Sales Lead
Buckle
Twin Falls, ID
04.2023 - 02.2024
- Assisted in identifying customer needs and presenting suitable product options.
- Collaborated with team members to maintain updated product knowledge and sales strategies.
- Supported daily operations by managing inventory levels and organizing merchandise displays.
- Engaged with customers to build rapport and encourage repeat business through exceptional service.
- Adapted quickly to changing sales environments and implemented feedback for improved performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High School Diploma -
Kimberly High School
Kimberly, ID05.2024
Associate of Applied Science - Accounting/Bookkeeping
College of Southern Idaho
Twin Falls, IDSkills
- Cash handling proficiency
- Cleanliness standards
- POS system operation
- Critical thinking
- Cash handling
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
Accomplishments
Graduated High School 1 year early. Currently enrolled for Accounting/Bookkeeping.
Timeline
Barista Shift Lead
Java Espress
05.2024 - Current
Sales Lead
Buckle
04.2023 - 02.2024
High School Diploma -
Kimberly High School
Associate of Applied Science - Accounting/Bookkeeping
College of Southern Idaho