Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Emma Cheek

Belleville,MI

Summary

I am a dynamic Sales Associate with a proven track record at Banter, Tradehome Shoes, and Sleeping Tiger excelling in sales strategies and conflict resolution. I am also adept at enhancing customer experiences through effective communication and problem-solving. I am passionate about achieving sales goals while maintaining high standards of service and product knowledge, consistently driving customer satisfaction and loyalty. I have worked in a lab setting and am knowledgeable about lab duties. I work well in high pace environments where I can collaborate with a team.

Overview

4
4
years of professional experience

Work History

Sales Associate

Banter
Ann Arbor, MI
12.2023 - 02.2024
  • Engaged in suggestive selling techniques to increase sales volume.
  • Provided accurate information about warranties, pricing, policies.
  • Advised customers on the selection of products based on their needs and preferences.
  • Created window displays that showcased new products.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.
  • Prepared daily sales reports for management review.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
  • Tracked inventory levels to ensure adequate stock was available at all times.
  • Attended regular staff meetings to share ideas for improving store operations.
  • Facilitated returns or exchanges with minimal disruption to customers.
  • Performed basic repairs on jewelry items when needed.
  • Assisted in the design of custom jewelry pieces for customers.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Sales Associate

Tradehome Shoe Store
Ann Arbor, MI
05.2023 - 10.2023
  • Collaborated closely with management team to review sales goals and objectives.
  • Ensured that all merchandise was accurately priced and tagged with labels.
  • Maintained updated records of inventory, sales, orders, returns.
  • Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
  • Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
  • Developed strategies for increasing sales opportunities through effective marketing techniques such as promotions or discounts.
  • Followed company policies and procedures in order to provide excellent customer service.
  • Performed daily opening and closing procedures including setting up registers, counting money in drawers.
  • Greeted customers in a friendly and professional manner.
  • Organized shelves and displays to maintain a neat and orderly store environment.
  • Maintained a high level of professionalism at all times while interacting with both internal staff members and external customers.
  • Processed customer payments using cash register or point-of-sale system.
  • Assisted customers with finding the right size, style, and color of shoe.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Developed strong product knowledge to answer customer questions and make appropriate recommendations.

Sales Associate

Sleeping Tiger Imports
Ann Arbor , MI
03.2023 - 05.2023
  • Processed transactions using a point-of-sale system.
  • Developed promotional strategies to increase sales volume.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Demonstrated product features and benefits for customers' needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Collected payments and provided accurate change.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.

Lab Volunteer

Eastern Michigan University Lab
Ypsilanti, MI
05.2022 - 11.2022
  • Attended seminars related to laboratory procedures or techniques.
  • Cleaned and sterilized lab glassware, instruments, and work surfaces.
  • Maintained accurate records of test results and observations.
  • Prepared solutions and reagents for use in experiments.
  • Organized and labeled lab specimens for analysis.
  • Reviewed scientific literature to stay current on developments in relevant fields of study.
  • Conducted experiments under the supervision of a professional scientist.
  • Inspected equipment regularly to ensure proper functioning and safety protocols were followed.
  • Troubleshot problems that arose during procedures or experiments.
  • Assisted with research projects by collecting data, analyzing results, and preparing reports.
  • Adhered to strict safety guidelines while conducting experiments or handling hazardous materials.
  • Recorded data from experiments in laboratory notebooks.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
  • Analyzed experimental results and determined whether results fit within standard procedures.
  • Interpreted test results and determined need for retesting.
  • Examined experiment results to identify potential underlying causes for scientific findings.
  • Cleaned and prepared lab equipment for solutions, specimens and samples.

Crew Member

Culver's Restaurant
Belleville, MI
03.2020 - 06.2020
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Restocked kitchen supplies including food products and utensils.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Informed customers about daily specials in an engaging manner.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Resolved customer complaints in a professional manner.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Education

High School Diploma -

Early College Alliance At Eastern Michigan
Ypsilanti, MI
05-2022

Some College (No Degree) -

Madonna University
Livonia, MI

Skills

  • Sales strategies
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Effective communication
  • Verbal and written communication
  • Animal behavior education
  • Goal setting
  • Critical thinking
  • Problem-solving
  • Customer communication
  • Analytical thinking
  • Problem-solving abilities
  • Interpersonal skills
  • Self motivation
  • Active listening
  • Time management abilities

Affiliations

  • Painting
  • Weight Lifting
  • Art
  • Video Games
  • Reading

Timeline

Sales Associate

Banter
12.2023 - 02.2024

Sales Associate

Tradehome Shoe Store
05.2023 - 10.2023

Sales Associate

Sleeping Tiger Imports
03.2023 - 05.2023

Lab Volunteer

Eastern Michigan University Lab
05.2022 - 11.2022

Crew Member

Culver's Restaurant
03.2020 - 06.2020

High School Diploma -

Early College Alliance At Eastern Michigan

Some College (No Degree) -

Madonna University

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Emma Cheek