Emma Clieves
Colorado Springs,CO
Summary
Dedicated sales associate with a proven track record in enhancing customer experiences, resolving issues efficiently, and maintaining high satisfaction levels. Committed to teamwork and adaptability in fast-paced retail environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Kohl's
Colorado Springs, CO
11.2021 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Collaborated with team members to achieve sales goals and improve customer service strategies.
- Trained new associates on operational procedures and customer engagement techniques.
- Resolved customer complaints promptly, improving satisfaction and loyalty rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Associate of Science - Dental Hygiene
Pikes Peak State College
Colorado Springs, COSkills
- Customer service excellence
- Customer service
- Analytical skills
- Problem solving skills
- Time management
- Multitasking strength
- Customer satisfaction
Timeline
Sales Associate
Kohl's
11.2021 - Current
Associate of Science - Dental Hygiene
Pikes Peak State College