Emma Collins
Belleville
Summary
Detail-oriented professional with a strong background in organization, communication, and childcare, ready to leverage skills in scheduling, recordkeeping, and customer service to support team operations. Adaptable and reliable, with a focus on maintaining structured environments and facilitating positive interactions. Eager to contribute to a dynamic team and support its objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Docutech
Thatcher Chiropractic
Ann Arbor, MI
12.2025 - Current
- Managed patient scheduling and appointment reminders to enhance office efficiency.
- Assisted in maintaining patient records, ensuring accuracy and confidentiality.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Trained new staff on office procedures and software systems for seamless integration.
- Implemented improvements in patient flow, reducing wait times significantly during peak hours.
- Developed and maintained relationships with local health providers to foster referrals.
- Led initiatives for inventory management, optimizing supply ordering processes to reduce costs.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
- Assisted in staff training by sharing knowledge of office procedures, practice management software usage, and insurance claim processing with new hires.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
Private Nanny and House Manager
Private Nanny and House Manager
Ann Arbor, MI
10.2024 - 12.2025
- Skilled in creating structured daily routines, including meals, naps, and activities
- Knowledgeable in early childhood development and milestone support
- Excellent communication and collaboration with parents
- Dedicated to maintaining a safe, nurturing, and engaging environment
- Experienced in meal preparation, light housekeeping, and organization
- CPR and First Aid certification (in progress)
- Patient, dependable, and adaptable in changing family schedules
Chiropractic Office Assistant
Journey Chiropractic
Ann Arbor, MI
12.2024 - 07.2025
- Performed various clerical duties such as photocopying documents, ordering supplies, preparing correspondence and maintaining databases.
- Proficiently managed patient accounts using electronic health record systems.
- Prepared invoices for billing department accurately and efficiently based on current fee schedules.
- Reconciled discrepancies between patient statements and actual charges received from insurance companies or other sources.
- Provided administrative support to the office manager and chiropractors, including scheduling appointments, filing paperwork, updating patient records, verifying insurance coverage and collecting payments.
- Responded to inquiries from patients regarding billing issues or account balances.
- Generated reminder letters for overdue accounts receivable items as needed.
Administrative Assistant
Administrative Assistant
New Boston, MI
02.2023 - 11.2024
- Manage and organize daily office operations and schedules
- Answer phone calls, emails, and client inquiries with professionalism
- Schedule appointments, meetings, and travel arrangements
- Prepare, edit, and format documents, reports, and correspondence
- Maintain accurate filing systems-both digital and paper-based
- Assist with data entry, recordkeeping, and updating databases
- Greet visitors and provide customer service in person and by phone
- Handle incoming and outgoing mail and deliveries
- Support management and staff with administrative tasks and projects
- Maintain confidentiality with sensitive information
- Order and track office supplies to ensure smooth operations
- Coordinate communication between departments and external partners
Front Desk Receptionist
Front Desk Receptionist
Saline, MI
02.2019 - 09.2022
- Greet clients warmly and create a welcoming, professional atmosphere
- Answer phone calls, schedule and confirm appointments using booking software
- Manage the salon calendar to optimize stylist and technician availability
- Handle client check-ins and check-outs efficiently
- Process payments, issue receipts, and manage cash drawer or POS system
- Maintain a clean and organized reception area and waiting space
- Promote salon services, products, and special offers to clients
- Assist with retail sales and restock product displays
- Communicate client preferences and updates to stylists and management
- Handle client inquiries, feedback, and rescheduling with professionalism
- Manage daily opening and closing procedures for the front desk
- Support salon operations with light administrative and clerical tasks
Crew Member
Tim Hortons
Southgate, MI
03.2017 - 10.2018
- Provided fast, friendly, and accurate customer service in a high-volume environment
- Took and prepared food and beverage orders according to company standards
- Operated cash register and POS system; handled cash, card, and mobile transactions
- Ensured food safety and cleanliness by following health and sanitation guidelines
- Restocked supplies, condiments, and packaging to maintain workflow efficiency
- Assisted with opening and closing procedures, including cleaning and inventory
- Worked collaboratively with team members to meet service and speed goals
- Maintained a clean and organized dining and kitchen area
- Prepared coffee, baked goods, sandwiches, and other menu items consistently
- Responded calmly and professionally to customer concerns or special requests
Education
Associates in Applied Arts - Business Administration
Washtenaw Community College
MI05.2028
Skills
- Excellent organization and time management
- Scheduling appointments and managing calendars
- Data entry and recordkeeping
- Strong written and verbal communication
- Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace
- Customer service and professional phone etiquette
- Filing, scanning, and document management
- Multitasking in fast-paced environments
- Attention to detail and accuracy
- Supporting team operations and management
- Fast and efficient in high-volume environments
- Customer service and problem-solving
- Cash handling and POS operation
- Food preparation and safety compliance
- Team collaboration and communication
- Maintaining cleanliness and organization
- Following procedures and company policies
- Adaptable to changing shifts and duties
- Reliability and strong work ethic
- Childcare for infants, toddlers, and young children
- Meal preparation and light household tasks
- CPR and first aid knowledge (or certification in progress)
- Maintaining daily routines and schedules
- Early childhood education support (reading, learning activities, developmental play)
- Emotional support and positive discipline
- Strong communication with parents and families
- Patience, creativity, and attentiveness
- Safety awareness and quick response under pressure
- Dependability and trustworthiness
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- High School Honor Roll
- Captain of High School Cheerleading Team
Certification
CPR
HIPPA CERTIFICATE
HIPPA certified.
Timeline
Docutech
Thatcher Chiropractic
12.2025 - Current
Chiropractic Office Assistant
Journey Chiropractic
12.2024 - 07.2025
Private Nanny and House Manager
Private Nanny and House Manager
10.2024 - 12.2025
Administrative Assistant
Administrative Assistant
02.2023 - 11.2024
Front Desk Receptionist
Front Desk Receptionist
02.2019 - 09.2022
Crew Member
Tim Hortons
03.2017 - 10.2018
Associates in Applied Arts - Business Administration
Washtenaw Community College