Emma Cooper
Munford,TN
Summary
Accomplished Floral Designer with Everbloom Design, adept at crafting unique arrangements and cultivating strong client relationships. Proficient in floral design and exceptional customer service, I've enhanced client satisfaction and fostered vendor partnerships, ensuring timely and accurate deliveries while maintaining fresh inventory and stunning displays.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Florist Boutique Assistant
Everbloom Design
Memphis, TN
12.2024 - Current
- Suggested creative ideas for unique floral displays that would attract potential customers.
- Developed customer relationships by providing exceptional customer service.
- Managed cash register transactions and ensured accuracy in all financial records.
- Adhered to all safety protocols when handling hazardous materials such as chemicals and scissors.
- Cultivated relationships with local vendors to secure best prices on supplies needed for projects.
- Assisted customers with selection of appropriate flower varieties to match their desired occasion or sentiment.
- Designed custom bouquets based on customer preferences while utilizing available resources efficiently.
- Ensured accurate delivery of orders to customers’ homes and businesses on time.
- Created floral arrangements for special events, using a variety of flowers and plants.
- Processed online orders, ensuring accuracy in order details and timely delivery.
- Maintained cleanliness of the shop and organized products in an aesthetically pleasing manner.
- Maintained knowledge of current trends in floristry through research and industry publications.
- Provided guidance to customers regarding proper care of floral arrangements to ensure longevity.
- Monitored stock levels regularly to ensure sufficient quantities were available at all times.
- Performed daily store operations such as stocking shelves, taking inventory, and pricing merchandise.
- Cut, conditioned and cleaned flowers and foliage for storage.
- Cut flowers to set up aesthetically pleasing floral displays within store.
- Conferred with clients regarding price, type of arrangement desired and delivery specifics.
- Trimmed material and arranged bouquets and arrangements with trimmers, shapers and wires.
- Accessorized and handmade arrangements with balloons, wrappings and ribbons.
- Designed new arrangements by synthesizing numerous combinations of flora and foliage.
- Watered, cut, conditioned and cleaned plants, flowers, and foliage.
- Conferred with clients regarding price, type of arrangement desired, and delivery date, time, and place.
- Unpacked stock as it came into shop.
- Created and changed in-store and window displays and designs to enhance shop image.
- Wrapped and priced completed arrangements.
- Utilized knowledge of various flower types to create unique arrangements according to customer specifications or personal preferences.
- Performed office and retail service duties, such as keeping financial records, serving customers, answering telephones, selling items, and receiving payment.
- Informed customers about care, maintenance and handling of various flowers, foliage, indoor plants, and other items.
- Performed general cleaning duties in store to ensure shop was clean and tidy.
- Trimmed material and arranged bouquets, wreaths, terrariums and other items using trimmers, shapers, wire, pins, floral tape, foam, and other materials.
- Delivered arrangements to customers, and oversaw employees responsible for deliveries.
- Collaborated with event planners, wedding coordinators and other vendors to create the perfect floral designs for each event.
- Planned arrangements according to client’s requirements, using knowledge of design and properties of materials, or selected appropriate standard design pattern.
- Selected flora and foliage for arrangements, working with numerous combinations to synthesize and develop new creations.
- Decorated buildings, halls, churches and other facilities for parties, weddings, and other occasions.
- Grew flowers for use in arrangements and for sale in shop.
- Established relationships with local florists & wholesalers in order to access the freshest blooms available seasonally.
Dance Teacher
The Dance Academy of Bartlett
Bartlett, TN
06.2024 - Current
- Provided excellent customer service throughout the entire planning process leading to repeat business from satisfied clients.
- Enhanced client satisfaction by providing exceptional event planning and organization services.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized social media to promote events and increase attendance.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented protocols and procedures to effectively manage planning process.
- Developed detailed event reports, documenting all aspects of each event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer’s strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Organized and led rehearsals for successful school performances, showcasing students’ talents and hard work.
- Enhanced student performance by implementing creative and engaging dance routines.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Cultivated a positive learning environment by establishing clear expectations and fostering open communication between students, parents, and staff.
- Promoted creative expression to encourage students to explore dance as art and self-expression through movement.
- Provided private lessons for advanced dancers seeking more specialized instruction or audition preparation assistance.
- Created a safe and inclusive environment where students felt comfortable expressing themselves through dance, regardless of their background or experience level.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Encouraged creativity through improvisation exercises and composition assignments, allowing students to express themselves artistically beyond traditional technique instruction.
- Maintained accurate records of attendance, performance evaluations, and lesson plans for effective classroom management.
- Adhered to studio guidelines and legal requirements.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Implemented injury-prevention techniques into daily warm-ups and stretches to promote healthy dancing habits among students.
- Collaborated with fellow teachers to develop a comprehensive dance curriculum for various age groups and skill levels.
- Assessed students’ progress and provided constructive feedback, enabling continuous improvement in their dance abilities.
- Managed costume design and selection, ensuring appropriate attire for each performance and individual dancer’s needs.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
- Continually sought professional development opportunities to stay current with industry trends and maintain a high level of expertise in teaching dance techniques.
- Adapted lesson plans to accommodate diverse learning styles and abilities, ensuring each student’s needs were met within the classroom setting.
- Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.
- Evaluated student progress through regular assessments, providing constructive feedback for continuous improvement.
- Tailored teaching methodologies to accommodate individual learning styles, significantly boosting student engagement and progress.
- Cultivated positive and encouraging learning environment, leading to increased student confidence and performance quality.
- Engaged parents and guardians in learning process, enhancing supportive community for student development.
- Enhanced students’ understanding and love for dance by designing and implementing diverse and inclusive curriculum tailored to various skill levels.
- Strengthened students’ stage presence and performance skills with targeted coaching, leading to accolades in local and regional dance competitions.
- Fostered culture of respect, teamwork, and dedication among students, enhancing overall group dynamics and performance outcomes.
- Guided students through preparation and application process for dance schools and scholarships, resulting in numerous successful admissions.
- Pioneered mentorship program pairing advanced students with beginners, accelerating learning curve and fostering sense of community.
- Leveraged technology to enhance teaching methods, including use of dance-related software and online resources for interactive learning experiences.
- Implemented injury prevention and conditioning programs, markedly reducing incidence of dance-related injuries among students.
- Adapted teaching strategies during remote learning phases, ensuring uninterrupted and effective dance education.
- Conducted workshops and seminars for continuous learning, keeping abreast with latest trends and techniques in dance industry.
- Maintained dynamic and updated knowledge base of dance theory and practice, contributing to personal growth and expertise in teaching.
- Promoted supportive and inclusive atmosphere, significantly improving students’ self-expression and creativity through dance.
- Developed and executed detailed lesson plans for different dance styles, resulting in improved student technique and knowledge.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Supported students in identifying, setting and achieving personal goals.
Front Desk Receptionist
The Dance Academy of Bartlett
Bartlett, TN
07.2025 - 03.2026
- Managed front desk operations, ensuring smooth check-in and check-out processes for students and parents.
- Provided exceptional customer service by addressing inquiries, resolving issues, and facilitating communication between staff and clients.
- Coordinated class schedules and appointments, optimizing resource allocation for instructors and students.
- Maintained accurate student records using management software, ensuring data integrity and compliance with privacy regulations.
- Developed efficient filing systems to enhance document retrieval speed and organization of student information.
- Implemented feedback mechanisms to improve front desk operations based on client suggestions and concerns.
- Collaborated with instructors to streamline class registration processes, enhancing overall student experience at the academy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Streamlined check-in processes, reducing wait times for guests.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Assistant Event Planner
Kelsey Connor
Memphis, TN
07.2024 - 11.2024
- Efficiently managed multiple projects simultaneously while maintaining attention to detail and deadlines.
- Contributed to team success by actively participating in meetings, sharing ideas, and supporting colleagues in their work.
- Evaluated post-event feedback from attendees and clients for continuous improvement of future events.
- Negotiated contracts with vendors, securing favorable terms and pricing for clients.
- Proactively addressed potential issues or challenges during the planning process to ensure smooth event execution.
- Utilized industry-specific software tools for accurate tracking of event expenses, timeline management, and attendee registration.
- Supervised event staff during events to maintain a high standard of professionalism and guest satisfaction.
- Coordinated event logistics, including transportation, accommodations, catering, and audiovisual equipment setup.
- Maintained strong relationships with vendors by consistently delivering clear communication and prompt payments.
- Implemented detailed timelines to ensure all tasks were completed on schedule during the planning process.
- Consistently delivered high quality customer service while interacting with clients prior to, during and after each event.
- Researched potential venues based on client’s needs and preferences while staying within established budget parameters.
- Managed onsite operations at events such as registration, set up and break down of equipment, audio visual needs and other logistics.
- Created detailed timelines to ensure that all deadlines were met throughout the planning process of each event.
- Collaborated with internal teams to develop creative concepts that aligned with company objectives for each event.
- Maintained accurate records of event attendance, budget tracking sheets and post-event evaluations for future reference.
- Ensured compliance with local health codes and safety regulations while managing food service requirements.
- Negotiated contracts with vendors to ensure the best value for all event related services.
- Analyzed data from past events in order to identify trends and opportunities for improvement in the planning process.
- Coordinated staff assignments during events including assigning tasks to volunteers or interns when necessary.
- Managed event planning and execution using strong attention to detail and communication skills.
- Oversaw event day tasks and responded to last-minute changes and challenges.
- Oversaw display setup and breakdown for events and trade shows.
- Established and maintained good working relationships with venue managers and suppliers.
- Participated in pre-event meetings to review expectations and resolve last-minute issues with customers.
- Developed calendar, tracking tasks to achieve event objectives.
- Determined how future events could be improved.
- Obtained permits from fire and health departments to erect displays and exhibits and served food at events.
Education
High School Diploma - undefined
Tennessee Connections Academy
Nashville, TN05.2024
Skills
Entertainment booking
Guest list management
Registration management
Event evaluation
Customer service
Event setup and breakdown
Scheduling
Social media management
Special events planning
Teamwork
Managing events start to finish
Problem-solving abilities
Multitasking
Reliability
Effective communication
Guest services
Crowd Control
Professionalism
Time management abilities
Adaptability
Cleanliness and organization
Strong communication skills
Time management mastery
Social media promotion
Delivery coordination
Seasonal display creation
Maintaining freshness standards
Flower arranging
Floral design
Inventory maintenance
Vendor relationships
Client engagement and assistance
Merchandise display assembly
Window displays
Plant care and handling
Flower pruning and watering
Floral arranging
Certification
Certified Dance Instructor, Southern Association of Dance Masters, 2023-11-01
Timeline
Front Desk Receptionist
The Dance Academy of Bartlett
07.2025 - 03.2026
Florist Boutique Assistant
Everbloom Design
12.2024 - Current
Assistant Event Planner
Kelsey Connor
07.2024 - 11.2024
Dance Teacher
The Dance Academy of Bartlett
06.2024 - Current
High School Diploma - undefined
Tennessee Connections Academy