Emma Courtney
Washington
Summary
Experienced with managing high-stress environments, multitasking, and time management. Waitressing job has taught me how to handle having multiple tasks at once, making sure everyone's needs are met, and actively communicating personally with each person. My barista/manager job has taught me about team collaboration, cleanliness, and how to properly deal with customer complaints. My education in nursing has allowed me to manage my time properly so I am able to balance work, school, and social life well.
Overview
6
6
years of professional experience
Work History
Waitress
Blue Sushi
05.2023 - Current
- Valued strong multitasking abilities, balancing multiple tables and orders at a time while delivering high quality service.
- Prepared salads and soups while being conscious of cross contamination and food allergies.
- Helped the hostess sit customers and deal with taking to go orders.
- Made sure each tables needs were met so they left satisfied with their experience.
- Remained calm when dealing with difficult customers or during busy shifts.
- Built relationships with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out closing shift duties, making sure everything was clean and organized for the next shift.
- Kept consistent communication with my fellow coworkers and kitchen staff.
Barista/Manager
Beach Culture
06.2019 - Current
- Handled and resolved customer issues and complaints with professionalism.
- Made coffee, iced tea, avocado toast, acai bowls, parfaits, and smoothies.
- Kept tract of supply and made note if we were running low on any items.
- Closed out the register each shift and made sure the business' total made and each worker's tips were accounted for.
- Trained new employees.
- Led team meetings, making sure any difficulties or issues were addressed.
- Restocked each station continuously and carried out cleaning duties to prepare for the next shift.
- Managed the schedule.
- Followed health and safety regulations closely.
Education
Bachelor of Science - Nursing
The Catholic University of America
Washington, DC05-2027
Skills
- Strong multitasking
- Team collaboration
- Attention to detail
- Service prioritization
- Memory retention
- Complex Problem-solving
Timeline
Waitress
Blue Sushi
05.2023 - Current
Barista/Manager
Beach Culture
06.2019 - Current
Bachelor of Science - Nursing
The Catholic University of America
Clubs
-Student Nurses Association Member
-Psychology Club Member
-Best Buddies Club Member
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