Emma Cross

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Controlled line and crowd with quick, efficient service.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Followed exact recipes for mixing and preparing beverage and food items.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Used POS system to accurately enter orders and process payments.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.

• Company Overview: Lush cosmetics is a luxury cosmetics brand known for its incredible customer service experience.
• As a sales ambassador, I am entrusted with determining needs, building rapport, and helping with sales floor needs such as cleaning, light stocking and anything to support the team.
• Key expectations that I follow are:
• Lush cosmetics is a luxury cosmetics brand known for its incredible customer service experience.

I have been an artist since I was in middle school, I take pride in my with and without others, I work hard all the time to improve my craft and create pieces that show the heart I have.

In the past I have:

- Been asked to do promotional art by employers

- Taken multiple art classes

- Worked on group projects and followed deadlines

- Designed characters based on description alone

- Worked on animations

-Worked on storyboards

-Worked with multiple mediums both digitial and traditional

I was tasked for my senior project to make a digital completion of student-submitted artwork across all 4 of our academies. During my time I learned to:

• Work independently on a time based schedule
• Meet deadlines based on my academic timeline
• Professionally contact students, teachers and faculty

I attended and helped at the yearly summer campaign 'Splat Week' at Capital Christian Church in 2014. During that time I:

• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Represented organization positively and professionally while providing community with much-needed services.

In 2016 I was tasked to casually babysit. The task I completed during that time were:

• Taught children to organize toys, wash hands, and share by leading by example.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared healthy, age-appropriate snacks and meals.
• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Reassured children when upset providing emotional support and stability.
• Communicated with parents regarding children's progress and development, raising any issues.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

In the summer of 2012, I offered my service pet sitting. During that time I:

• Communicated professionally with pet owners via phone, email, and text.
• Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
• Gave animals proper attention to promote secure environment in owner's absence.
• Exercised animals regularly with walks and rigorous play activities.
• Fed and cared for exotic fish.