Emma Culley
Fort Worth,TX
Summary
Dynamic Sales Specialist with a proven track record at Floor and Decor, excelling in customer engagement and visual merchandising. Leveraging critical thinking and empathy, I consistently deliver tailored product recommendations, enhancing customer satisfaction and driving sales. Recognized for my integrity and flexibility, I thrive in fast-paced environments while maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Floor and Decor
Denton, TX
03.2024 - Current
- Organized products to maintain clean, clear, and presentable aisles.
- Ensured accurate product placement and visibility for sample pieces.
- Designed bathrooms, kitchens, and other rooms, aligning with customer preferences.
- Collaborated closely with customers to fulfill project requirements.
- Monitored latest remodeling trends to provide informed recommendations.
- Assisted in pulling customer orders, handling heavy objects safely.
- Operated forklifts, reach trucks, and stock pickers for efficient order fulfillment.
Cashier
Floor and Decor
Denton, TX
11.2022 - 03.2024
- Greeted customers and coordinated with designers or associates for project assistance.
- Provided product knowledge and recommendations to improve customer experience.
- Executed cash, credit, and gift card transactions with accuracy.
- Maintained an organized checkout area to enhance customer interactions.
- Assisted customers in locating products and resolved inquiries promptly.
- Processed transactions efficiently using point-of-sale systems.
- Facilitated timely checkouts and handled returns or exchanges as necessary.
Cashier / Line prep
Soulman's BBQ
Garland, TX
11.2021 - 08.2022
- Ensured customer satisfaction through attentive service and efficient order processing.
- Rang up customer orders while maintaining cleanliness at the front counter area.
- Cleaned and restocked soda, condiment, and cold bars to enhance availability.
- Assisted customers with menu selections and addressed product inquiries.
- Handled customer complaints professionally, implementing effective solutions.
- Trained new cashiers on operational procedures and service standards.
- Maintained a clean and presentable line while cooking and serving food.
- Delivered exceptional customer service through active listening and engagement.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX06.2022
Some College (No Degree) - Mortuary Sciences
Dallas Institute of Funeral Services
Dallas, TXSkills
- Work ethic and flexibility
- Integrity and curiosity
- Empathy and problem-solving
- Critical thinking skills
- Self-motivation and stress management
- Visual merchandising techniques
- Customer engagement strategies
- Product recommendation expertise
Timeline
Sales Specialist
Floor and Decor
03.2024 - Current
Cashier
Floor and Decor
11.2022 - 03.2024
Cashier / Line prep
Soulman's BBQ
11.2021 - 08.2022
High School Diploma -
Lakeview Centennial High School
Some College (No Degree) - Mortuary Sciences
Dallas Institute of Funeral Services
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