Emma Downs
MCCOMB,OH
Summary
I am a college student pursuing a degree in Aviation Management with a minor in Economics, equipped with a strong foundation in technology, communication, and teamwork. Proven experience in customer service demonstrates reliability and dedication, complemented by exceptional punctuality and training capabilities. Eager to use my skills and knowledge in an entry-level position within the business or economics sectors. Prepared to contribute effectively to team success while gaining valuable industry insights.
Overview
5
5
years of professional experience
Work History
Server (Expert) / Kitchen Member
Applebees
Findlay, OH
09.2024 - Current
- Cross-trained in both front-of-house and back-of-house operations
- Delivered high-quality customer service in a fast-paced dining environment
- Operated POS systems and processed transactions accurately
- Managed multiple responsibilities during peak business hours
- Assisted in training new team members on service standards and operational procedures.
- Collaborated in creating schedules that align with project timelines and team availability.
- Developed and implemented strategies for promoting new sales items to maximize market reach.
Host/Kitchen Associate
Beer Barrel Bar and Grill
01.2023 - 01.2024
- Maintain waitlists and reservations using digital scheduling systems
- Handled customer concerns calmly and efficiently
- Balanced multiple tasks in a fast-paced environment
- Maintained cleanliness and organization of the front and back-of-house areas
- Worked efficiently in a fast-paced, high-volume environment
- Followed health and safety regulations during food handling and kitchen maintenance tasks.
Associate
Walmart
01.2022 - 01.2024
- Carefully select and gather items from the store based on customers' online orders.
- Safely and efficiently bring the completed orders to customers' vehicles for curbside pickup.
- Restock and organize products on store shelves
Associate
AMC Movie Theater
Findlay, OH
05.2022 - 08.2022
- Assist customers with purchasing movie tickets at the box office or through self-service kiosks.
- Prepare and serve popcorn, drinks, and other snacks at the concession stand
- After each movie, clean up the theater by picking up trash
Kitchen Associate
Panthers Pizzeria
McComb, OH
06.2021 - 05.2022
- Oversaw food preparation activities, ensuring compliance with health and safety regulations.
- Ensured cleanliness standards were consistently met across all areas.
- Assisted in organizing stock inventory to maintain optimal levels. Supported team members in tracking stock movements and replenishments. Contributed to daily stock audits to ensure accuracy.
Education
Bachelor of Science - Business Economics
The Ohio State University At Lima
Lima, OH05-2028
Secondary School - undefined
McComb Local High School
01-2024
Skills
- Guest engagement
- Cash handling
- Exceptional customer service
- Strong work ethic
- Sales techniques
- Food safety practices
- Active listening
- Basic computer POS skills
- Planning and coordination
- Public speaking
- Creative problem solving
- New hire training
Timeline
Server (Expert) / Kitchen Member
Applebees
09.2024 - Current
Host/Kitchen Associate
Beer Barrel Bar and Grill
01.2023 - 01.2024
Associate
AMC Movie Theater
05.2022 - 08.2022
Associate
Walmart
01.2022 - 01.2024
Kitchen Associate
Panthers Pizzeria
06.2021 - 05.2022
Secondary School - undefined
McComb Local High School
Bachelor of Science - Business Economics
The Ohio State University At Lima