Emma Daley
Lackawanna,NY
Summary
I am a detail-oriented professional with strong customer service skills. I am capable of managing multiple tasks and ensuring timely communication with them. I also pride myself on working with others for ultimate productivity. I am well adjusted to work in fast paced areas, with years of experience to show for it.
Overview
5
5
years of professional experience
Work History
Account Clerk
Lackawanna City School District
Lackawanna, NY
03.2024 - 01.2026
- Processed invoices and payments for various departments, ensuring timely transactions.
- Managed office correspondence and maintained organized filing systems.
- Coordinated meetings and prepared agendas for staff discussions.
- Scheduled appointments and maintained calendars for executives.
- Processed incoming calls and directed inquiries to appropriate departments.
- Developed and implemented office procedures, streamlining workflows and reducing processing time.
- Supported team members with administrative tasks and project coordination.
- Maintained office supplies inventory and ordered materials as needed.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications by managing calls, responding to emails, and liaising with clients to ensure effective information flow.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Provided administrative support to the Office Manager and other staff members.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed multiple calendars and contacts using computer software.
Wegmans Associate
Wegmans
Buffalo, NY
09.2020 - 03.2024
- Operated cash register and processed customer transactions accurately.
- Collaborated with team members to restock inventory efficiently.
- Maintained cleanliness and organization of store displays.
- Assisted customers with product selection and inquiries.
- Supported daily operations by managing product returns and exchanges.
- Engaged in training sessions to learn about new products and promotions.
- Contributed to maintaining a positive shopping environment for customers.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Handled incoming calls from customers regarding orders or other inquiries.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
Some College (No Degree) - Art And Design
Buffalo State University
Buffalo, NYSkills
- Customer service
- Time management
- Visual merchandising
- Communication skills
- Cash management
- Analytical skills
- Teamwork and collaboration
- Payment calculation
- Administrative support
- Team collaboration
Timeline
Account Clerk
Lackawanna City School District
03.2024 - 01.2026
Wegmans Associate
Wegmans
09.2020 - 03.2024
Some College (No Degree) - Art And Design
Buffalo State University