Emma Daniels
San Tan Valley,AZ
Summary
Enthusiastic employee with years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hard-working and dedicated . Able to build meaningful bonds with customers and ensure best outcome.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
Marana, AZ
02.2023 - Current
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Organized work areas so that everything was easily accessible when needed.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
Customer Service Representative
Costco
Marana, AZ
09.2022 - 02.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Ironwood Ridge High School
Tucson, AZ05-2023
Skills
- Honest and Ethical
- Computer skills
- Cash Handling
- Work Task Prioritization
- Customer Service
- Problem-Solving
- Workflow Optimization
- Billing support
- Point of sale systems proficiency
- New Hire Onboarding
- Team Collaboration
- Problem-solving skills
- Troubleshooting malfunctioning equipment
- Resolving customer issues
- Staff Development
Timeline
Pharmacy Technician
Walgreen's Pharmacy
02.2023 - Current
Customer Service Representative
Costco
09.2022 - 02.2023
High School Diploma -
Ironwood Ridge High School