Emma Davis
Garden Valley,ID
Summary
Offering excellent communication skills, friendly demeanor, and genuine interest in guest satisfaction. Brings understanding of customer service fundamentals and ability to quickly learn new systems and procedures. Ready to use and develop interpersonal and problem-solving skills in any role.
Overview
3
3
years of professional experience
Work History
Guest Services Staff Member
The Three Bears Inn
07.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated guest check-in and check-out processes, ensuring a seamless experience.
- Assisted in maintaining cleanliness and organization of front desk area for enhanced guest experience.
- Developed positive relationships with guests, encouraging repeat visits and referrals.
- Collaborated with team members to improve guest satisfaction scores through feedback implementation.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
Pool Attendant
Terrace Lakes Resort
04.2023 - 07.2024
- Monitored pool area for safety compliance and cleanliness.
- Assisted guests with inquiries and provided information on pool rules.
- Maintained equipment and reported any malfunctions to management.
- Conducted regular water quality tests to ensure safety standards were met.
- Enforced pool policies to promote a safe and enjoyable environment.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
Education
Associate of Science - Business Administration
Dawson Community College
Glendive, MT05-2027
High School Diploma -
Garden Valley High School
Garden Valley, ID05-2025
Skills
- Strong empathy
- Exceptional communication
- Guest relations
- Complaint handling
- Customer service
- Problem-solving skills
- Time management
- Listening skills
- Hospitality services
- Cash handling
Timeline
Guest Services Staff Member
The Three Bears Inn
07.2024 - Current
Pool Attendant
Terrace Lakes Resort
04.2023 - 07.2024
Associate of Science - Business Administration
Dawson Community College
High School Diploma -
Garden Valley High School