Emma Dawson
Dallas,United States
Summary
Capable Replenishment Team Member effective at keeping merchandise moving from trucks, to storage and on to sales floor smoothly. Dedicated to efficiency and adept at multitasking.
Overview
18
18
years of professional experience
Work History
Replenishment Specialist
Neiman Marcus Group
Dallas, TX, United States
12.2020 - 04.2025
- Manages inventory for stores or warehouses according to the buying offices request.
- Increasing or decreasing supplies when they run low, or there are too many items for sale in a particular location.
- Run replenishment reports as needed and requested. Data input accordingly.
Coordinator
Neiman Marcus Group
Dallas, TX, United States
10.2016 - 12.2020
- Support Allocation and warehouse transfer processes.
- Work closely with Allocators to prepare system for allocations.
- Strong organizational and excel skills that is utilized to support other departments as needed.
Inbound Customer Service
Maximus/Aerotek
Irving, TX, United States
11.2015 - 03.2016
- Take inbound calls from veterans referred by Veterans Affairs Hospital (VA) inquiring about setting up an appointment for a particular episode of care.
- Provide appointment information and reach out to the necessary department to get the process completed, to get the appointment set.
- Also, take inbound calls from Physicians inquiring about a veteran that already has an appointment with them or they are trying to get an appointment set.
- Answer questions regarding Consultation reports, Clinical notes, Eligibility status, and effective dates.
- Complete Authorization Forms for veterans, entering demographics, other health insurance information and the diagnosis of the veteran.
- In some cases, I would have to journal the VA to request the necessary documentations to get the veteran eligible and get the Consultation sent.
Refund Specialist
Arbonne International
Addison, TX, United States
06.2015 - 07.2015
- Processes refunds and resolution of credit balances.
- Documents on account and prepares documentation to support the refund request.
- Completes refund request form; refers accounts requiring adjustments to the Director.
Member Service Agent
Prime Therapeutics
Irving, TX, United States
11.2014 - 05.2015
- Inbound calls from members who would like to refill prescription, checking status of order, wanting to reach out to doctor to renew prescriptions and assisting with explanation of benefit information.
Participant Service Representative
Mercer
Dallas, Texas, United States
08.2013 - 12.2013
- Working in large call center taking calls regarding Health and Welfare benefits.
- Ensures compliance of federal, state, and municipal regulations, privacy requirements, and tax law.
- Responsible for conducting individual personalized benefit review sessions for Active, Retired or FMLA/Leave of Absence employees.
- During open enrollment ensure that each employee has a good understanding of their benefit options available to them.
Customer Support Representative
Sephora.com / Avail Search Group
Dallas, TX, United States
11.2012 - 04.2013
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Mortgage Short Sales Specialist
AMO Recoveries, Inc. / Advantage Staffing
Dallas, TX, United States
01.2012 - 07.2012
- Respond to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action.
- Interacted with banking center associates, vendors, and/or customers; data entry; requesting, receiving loan document file.
Customer Service
Romney Group
Duncanville, TX, United States
10.2010 - 11.2011
- Inbound calls for existing or potential Chase account holders.
- Answer questions about existing accounts with balances, APRs and account upgrading.
- Upselling customers to Platinum accounts.
Customer Service Representative
Liquidity Services Inc.
Garland, TX, United States
11.2006 - 08.2010
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Education
High School -
Franklin D Roosevelt High School
Dallas, TXSkills
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Typing 40 WPM
- Sales Force
- AS400
- Equator
- Dual Screens
Timeline
Replenishment Specialist
Neiman Marcus Group
12.2020 - 04.2025
Coordinator
Neiman Marcus Group
10.2016 - 12.2020
Inbound Customer Service
Maximus/Aerotek
11.2015 - 03.2016
Refund Specialist
Arbonne International
06.2015 - 07.2015
Member Service Agent
Prime Therapeutics
11.2014 - 05.2015
Participant Service Representative
Mercer
08.2013 - 12.2013
Customer Support Representative
Sephora.com / Avail Search Group
11.2012 - 04.2013
Mortgage Short Sales Specialist
AMO Recoveries, Inc. / Advantage Staffing
01.2012 - 07.2012
Customer Service
Romney Group
10.2010 - 11.2011
Customer Service Representative
Liquidity Services Inc.
11.2006 - 08.2010
High School -
Franklin D Roosevelt High School