Emma Derifield
Park City ,KS
Summary
Detail-oriented and upbeat customer service professional with management experience. Known for strong communication skills, efficient scheduling, and the ability to multitask while maintaining a welcoming and professional front desk presence. Brings a positive attitude, strong organizational skills, and a commitment to creating excellent first impressions and smooth daily operations.
Overview
5
5
years of professional experience
Work History
Warehouse and Customer Service Manager
XtremeHelmets
Wichita, KS
02.2023 - Current
- Developed and implemented strategies to improve service delivery, resulting in increased customer retention rates.
- Monitored key performance indicators, ensuring team met established service standards consistently.
- Resolved escalated customer issues, fostering positive relationships and maintaining brand loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Created and reviewed invoices to confirm accuracy.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Mail Processing Clerk
The Mailroom
Wichita
01.2021 - 12.2022
- Process incoming mail efficiently to ensure timely distribution.
- Sort and categorize mail based on size, weight, and destination.
- Operate mail processing equipment, including sorting machines and scanners.
- Maintain accurate records of outgoing and incoming mail shipments.
- Collaborate with team members to streamline workflow processes.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
Education
High School Diploma -
Valley Center Highschool
Valley Center, KS05.2021
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Product knowledge
- Shipping, receiving, and warehousing
- Time management
- Cleaning and organization
- Client communication
- Multitasking
- Excellent communication
- Adaptable and flexible
Timeline
Warehouse and Customer Service Manager
XtremeHelmets
02.2023 - Current
Mail Processing Clerk
The Mailroom
01.2021 - 12.2022
High School Diploma -
Valley Center Highschool