Emma Dougherty
Chipotle Grill
Saint Joseph,MO
5
years of professional experience
Results-driven leader proficient in coaching and mentoring teams to achieve high performance. Known for developing training materials and enhancing staff knowledge, aiming to elevate service quality and operational success.
Work History
Service Leader
3 Years- Led team in delivering exceptional customer service during peak hours.
- Trained new staff on operational procedures and quality standards.
- Streamlined food preparation processes for improved efficiency and consistency.
- Ensured compliance with health and safety regulations across all kitchen operations.
- Developed training materials to elevate staff knowledge on menu offerings.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
Crew Member
3 Months- Promoted menu items and upsold effectively to increase overall sales performance.
- Worked well with teammates and accepted coaching from management team.
- Delivered high-quality customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Prepared a variety of smoothies and food items, ensuring consistency in taste and presentation.
Crew Member
2 Months- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Assisted in training new crew members on operational procedures and customer engagement techniques.
- Prepared and blended smoothies accurately following established recipes and quality standards.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations.
Education
High School Diploma
Bachelor of Arts - Vocal Performance Major
Bachelor of Science - Chemistry
Skills
Team management
Customer engagement
Attention to detail
Problem-solving abilities
Exceptional communication
Effective communication
Customer interaction
Service improvement strategies
Reliability
Interpersonal skills
Customer feedback management
Team training initiatives
Accomplishments
During high school I was a state qualifier for Speech and Debate as well as a two year national qualifier in my event. I placed in the top 70 for my event for both years I was qualified.
Timeline
Service Leader
Chipotle Grill
09.2023 - CurrentRead More
Crew Member
Micheals Craft Store
11.2022 - 02.2023Read More
Crew Member
Tropical Smoothie Cafe
06.2021 - 08.2021Read More
Missouri Western State University
Bachelor of Arts from Vocal Performance Major
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Lafayette
High School Diploma
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Missouri Western State University
Bachelor of Science from Chemistry
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