Summary
Overview
Work History
Education
Skills
Timeline
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Emma Downing

Spokane,WA

Summary

Organized experienced customer service professional. Who is a highly driven and motivated individual with leadership experience who can take direction while also leading by example. Looking for a long term position to challenge me, and grow personally and professionally within the company.

Overview

5
5
years of professional experience

Work History

Starbucks Barista

Starbucks
07.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Individual Provider for DSHS

Department of Social and Health Services
06.2021 - 12.2023
  • Provided Respite care for children with disabilities
  • Trusted to care and nurture disabled children
  • Assisted with academics outside of school and was responsible for their overall care.

Back of House Staff

Chick-Fil-A
04.2022 - 07.2023
  • Worked as a team to provide timely and good service for customers
  • Problem-solved when unusual challenges or circumstances arose
  • Handled stressful and busy times in the kitchen.

Dining Room Supervisor

Fairwood Retirement Home
04.2019 - 12.2021
  • Served as a successful team leader, increased productivity, and on-time service
  • Goal oriented team player cross trained and worked in additional positions to cover staffing shortages when required
  • Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
  • Responsible for making bi-weekly employee schedules to include vacation and time off requests.

Education

Bachelor of Science - Human Resources

Western Governors University
Salt Lake City, UT
03.2025

High School Diploma -

Mead High School
Spokane, WA
01.2021

Spokane Falls Community College
Spokane, WA
01.2021

Skills

  • Problem Solving Skills
  • Time Management Skills
  • Communication Skills
  • Organizational Skills
  • Work Ethic
  • Adaptability
  • Leadership
  • Team Player

Timeline

Starbucks Barista

Starbucks
07.2023 - Current

Back of House Staff

Chick-Fil-A
04.2022 - 07.2023

Individual Provider for DSHS

Department of Social and Health Services
06.2021 - 12.2023

Dining Room Supervisor

Fairwood Retirement Home
04.2019 - 12.2021

Bachelor of Science - Human Resources

Western Governors University

High School Diploma -

Mead High School

Spokane Falls Community College

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Emma Downing