Emma DuMont
Tucson,Az
Summary
I have over 15 years of experience with the city of Tucson aquatics programs. I have supervised at many aquatic facilities as a single pool supervisor and mentored many other pool supervisors. I am now in a position where I manage multiple pools, pool supervisors, staffs of 35+ lifeguards, as well as train incoming lifeguards. I meet with management and participate on multiple committees with the city and attend program planning meetings.
Experienced with overseeing daily pool operations and ensuring safety protocols. Utilizes strong leadership to manage lifeguard teams and maintain facility standards. Track record of effective problem-solving and maintaining positive environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pool Supervisor Civil Service
City of Tucson
01.2022 - Current
- Manage multiple pool facilities
- Manage several teams of 35+ lifeguards and swim instructors
- Responsible for the safety of patrons and staff under intense pressure
- Train, coach and mentor individual pool supervisors to ensure smooth adoption of new programs
- Communicate programs, rules and facility changes/ suggestions to both staff and patrons
- Supervise all employees to uphold facility rules and regulations
- Schedule classes for swim lessons and aqua fit classes
- Organize and clean pools, pool decks, and equipment
- Maintain a clean, safe, and fun environment
- Record water chemical readings and perform basic pool maintenance of pool system
- Communicate directly with the aquatics director, parks deputy director and parks director
- Train employees in customer service and conflict management
- Developing a retention and incentive program for the aquatics department
- On call regularly to fill in for absent or under staff pool facilities teaching classes and lifeguarding
- Teach lifeguarding class for brand new or renewing lifeguard certifications
Pool Supervisor Non-Perm
City of Tucson
05.2014 - 01.2022
- Supervised a single staff of up to 8 guards
- Created a weekly staff schedule for guarding, cleaning, and lessons
- Maintained pool chemical balance
- Responsible for safety of patrons and staff
- Trained new staff on policy and procedures
- Supervised all staff members to uphold rules and regulations
- Scheduled classes for swim lessons
- Ran in-service training and red cap drills
- Cleaned and maintained pool facilities
- Trained staff in customer service
Customer Service Representative
Torrid
03.2006 - 11.2019
- Greeted customers entering the store
- Cash handling
- Loss prevention
- Inventory
Lifeguard/ Swim Instructor
City of Tucson
04.2007 - 05.2014
- Ensured health and safety regulations in the pool facilities
- Worked effectively as part of a lifeguard staff
- Maintained patron safety by communicating pool rules and performing emergency rescues
- Taught American Red Cross swim lessons
- Maintained a lifeguarding, CPR, and WSI certification
- Provided customer service for patrons when in the aquatics office
- Instructed children and adults of all ages to successfully swim and create confidence in the water
Education
Associates - Baking and pastry
Art Institute of Tucson
01.2012
Skills
- Water safety and Lifeguard training
- Customer Service
- Team management
- Pool management
Certification
- Aquatics Facility Operator AFO
- Starguard Elite Lifeguard instructor 2-Star with ASHI CPR/Basic life-support
- Pima County Certified Pool Operator
- Fit Fest Aqua Fit instructor
- Starfish Swim Instructor Trainer
Timeline
Pool Supervisor Civil Service
City of Tucson
01.2022 - Current
Pool Supervisor Non-Perm
City of Tucson
05.2014 - 01.2022
Lifeguard/ Swim Instructor
City of Tucson
04.2007 - 05.2014
Customer Service Representative
Torrid
03.2006 - 11.2019
- Aquatics Facility Operator AFO
- Starguard Elite Lifeguard instructor 2-Star with ASHI CPR/Basic life-support
- Pima County Certified Pool Operator
- Fit Fest Aqua Fit instructor
- Starfish Swim Instructor Trainer
Associates - Baking and pastry
Art Institute of Tucson
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