Emma Duncan
Marion,VA
Summary
Energetic Waitress Trainee known for high productivity and efficient task completion. Skilled in order taking, customer service, and time management. Excels in communication, teamwork, and adaptability to ensure seamless dining experiences for guests. I also enjoy taking care of people I have my direct care and medical technician and first aid and crap.
Overview
9
9
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Waitress Trainee
Huddle house
2013.08 - 2013.12
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and utensils.
- Assisted in taking and processing customer orders efficiently.
- Supported team members during peak hours to enhance service flow.
- Managed cash register transactions and handled payments accurately.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained a professional attitude while working in a fast-paced environment.
- Provided excellent customer service during meal times.
- Prepared tables for incoming guests, ensuring a welcoming atmosphere.
- Engaged with customers to address inquiries and resolve issues promptly.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Checked that all orders were accurate before delivering to customers.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Greeted customers and provided menus.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Learned to properly handle cash transactions and process credit card payments.
- Informed customers of daily specials and menu changes.
- Followed safety protocols when handling hot plates or sharp objects.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Demonstrated proper use of slicers, blenders and other food preparation equipment.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Utilized point-of-sale system to process payments from customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
assisted living facility aide to residents
Greystone assistance living favoritism to
Saint Paul, NV
2009.03 - 2012.12
- Assisted residents with daily living activities and personal care tasks.
- Maintained a clean and safe environment for residents and staff.
- Collaborated with healthcare professionals to implement care plans.
- Organized recreational activities to enhance resident engagement and socialization.
- Monitored resident well-being and reported changes to the nursing staff.
- Provided emotional support and companionship to residents in need.
- Managed inventory of supplies and ensured timely restocking as needed.
- Assisted in meal prep and medication dispensing if needed.
- Assisted teachers with classroom activities and instruction.
- Provided clients with emotional support and companionship.
- Created positive relationships with students through active listening and positive reinforcement of behavior expectations.
- Trained new aides on protocols and best practices for resident care.
- Helped maintain a safe learning environment by enforcing rules and regulations set forth by the school district.
- Performed hands-on service tasks in assigned areas to successfully fulfill goals and objectives.
- Conducted small group activities to reinforce learning objectives.
- Participated in staff meetings to facilitate program planning, goal setting and implementation.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Organized materials for the teacher's use in the classroom.
- Supervised recess periods ensuring all students were engaged in safe activities.
- Monitored student safety while on school grounds or during field trips.
Nursing aide , cna
Dickensonville resthome
Castlewood, VA
2004.12 - 2010.03
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support and companionship to patients during treatment.
- Maintained a clean and organized workstation in compliance with health regulations.
- Collaborated with team members to ensure efficient service during peak hours.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Coordinated with front-of-house staff to streamline food delivery and enhance guest experience.
- Assisted in menu planning by providing input on seasonal ingredients and trends.
- Implemented food storage procedures to minimize waste and ensure freshness.
Home Health Caregiver
Home Health Services and myself
Castlewood, NV
2007.12 - 2010.01
- Provided personal care and assistance with daily living activities.
- Assisted clients with medication management and adherence.
- Monitored health conditions and reported changes to healthcare professionals.
- Trained new waitstaff on menu items and service standards.
- Conducted role-playing scenarios to improve customer interaction skills.
- Oversaw daily operations to ensure efficient service during peak hours.
- Coordinated staff schedules to optimize coverage and workflow efficiency.
- Provided ongoing support and feedback to enhance team performance.
- Developed training materials focused on customer service excellence.
- Assisted in conflict resolution between staff and customers effectively.
- Monitored compliance with health and safety regulations in dining areas.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
- Explained various techniques used in handling large groups of customers efficiently.
- Reviewed servers' performance regularly by observing them interacting with customers during meal services.
- Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
- Maintained accurate records of trainees' progress throughout the training program.
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Conducted refresher courses for experienced waiters on updated menu items and recipes.
- Advised team members about career development opportunities available within the restaurant industry.
- Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
- Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Instructed new staff members on food handling procedures and service techniques.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Cashier Team Lead
Mcdonalds, PDI FOODS
Lebanon, Virginia
2004.12 - 2006.12
- Supervised cashier team to ensure efficient customer service during peak hours.
- Trained new cashiers on company policies and customer interaction techniques.
- Managed cash register operations, including cash handling and transaction processing.
- Resolved customer complaints swiftly to maintain positive dining experiences.
- Coordinated shifts and schedules for the cashier team to optimize coverage.
- Implemented best practices for maintaining cleanliness and organization at registers.
- Assisted in inventory management by tracking supplies needed for cashier stations.
- Collaborated with management to enhance team performance through feedback sessions.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cashier performance, providing feedback as needed.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Coordinated with other departments when additional support was needed during peak hours.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Analyzed sales data reports to identify trends in customer buying habits.
- Identified discrepancies between actual sales figures and expected totals.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Managed scheduling, payroll, and time off requests for team members.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Education
General Education Certification
Castlewood , VaSkills
- Customer service
- Cash handling
- Point-of-sale operations
Languages
Spanish
Professional
French
Limited
English
Full Professional
Accomplishments
- I graduated 2 years early and with honors of the highest scores in 7 years. I also done 4 years of algebra, 3 years of earth science. 1 year if homecck. And also 4 years of office specialist.
Certification
- Medical technician, direct care staff, first aide and cpr, tutoring, and played basketball for 4 years.
Honors
- I graduated at the top of my class the year of 2004. Highest scores in 5 to 7 years, and most likely to succeed. Studied office specialist to learn how to run a business and languages to communicate where ever I had to . I Was always since kindergarten doing spelling bees and playing basketball for health and sport and taking up night classes or whatever to make sure I had credit to graduate and I stayed in the a and b honor roll or straight a honor roll.
A and b average honor roll
- I had a high score or high grade every semester . I kept it that way
Languages
- One year of Spanish and four of French
Office specialist
- Four years of typing and Microsoft word and office specialist and buisness.
I am a hard worker
- I am very determined and persistent. I worked hard every day and I played hard everyday to make sure I could be someone and graduate in a small town
Timeline
Waitress Trainee
Huddle house
2013.08 - 2013.12
assisted living facility aide to residents
Greystone assistance living favoritism to
2009.03 - 2012.12
Home Health Caregiver
Home Health Services and myself
2007.12 - 2010.01
Nursing aide , cna
Dickensonville resthome
2004.12 - 2010.03
Cashier Team Lead
Mcdonalds, PDI FOODS
2004.12 - 2006.12
General Education Certification