Emma Echeona

• Evaluated store and employee performance and incorporated feedback to implement improvement plans.
• Enhanced client satisfaction and store operations through relationship building and daily problem-solving.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Developed strategies to maximize sales and profitability.

Remote

• Consistently in the top-5 performing stylists, across various metrics, among 150+ stylists in my region
• Inspired stylist team to go above and beyond to delight customers and encourage repeat business.
• Cultivated lasting relationships with clients because of a strong attention to detail and excellent customer service.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

• Exhibited compassionate care and communication regarding critical issues with patients and their family members
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.