Emma Elizabeth Lueck
WEST MILWAUKEE
Summary
Client-focused professional with experience in customer service and administrative support within fast-paced environments. Strong communication skills foster trust and build lasting relationships. Preparing for Wisconsin Life Insurance License exam (March 2026) to launch a career as a Life & Health Insurance Agent or Broker, dedicated to helping clients secure their financial futures through education and personalized guidance.
Overview
6
6
years of professional experience
Work History
Bartender / Server
Chili’s
West Milwaukee
11.2025 - 01.2026
- Cultivated rapport with guests, enhancing dining experiences and encouraging repeat visits
- Provided attentive customer service in fast-paced restaurant, ensuring guest satisfaction
- Addressed customer concerns quickly and professionally
- Processed customer payments and transactions accurately, contributing to operational efficiency
Sales Associate
Boucher Auto Group
Oconomowoc
10.2025 - 11.2025
- Guided customers in product selection and informed purchasing decisions
- Provided professional and helpful service throughout the customer experience
- Developed communication and relationship-building skills through client interactions
- Organized showroom displays and inventory areas to enhance customer experience
Receptionist
Watertown Nails
Watertown
05.2025 - 10.2025
- Coordinated appointment scheduling and client communication to ensure timely service
- Maintained organized customer records and streamlined front desk operations for efficiency
- Processed payments and addressed customer inquiries to enhance client satisfaction
- Facilitated a positive atmosphere for clients by arranging seating and maintaining cleanliness
Production Team Member
Flat Fee
Watertown
12.2023 - 02.2025
- Executed quality control procedures and adhered to operational standards to ensure product integrity
- Coordinated with team members to achieve daily production goals and optimize workflow
- Operated in high-efficiency manufacturing environments to enhance productivity and maintain safety standards
Child Care Provider
YMCA
Watertown
12.2023 - 11.2023
- Supervised children to maintain safety and structure during activities
- Organized engaging activities while enforcing safety procedures
- Supervised daily activities and ensured safety of children in care.
- Developed engaging lesson plans for various age groups and interests.
- Facilitated group games and activities to promote social interaction.
Certified Nursing Assistant (CNA)
Watertown Regional Medical Center
Watertown
06.2023 - 10.2023
- Provided daily care and mobility support to enhance patient comfort and independence
- Collaborated with nurses to facilitate effective patient care delivery
- Ensured patient confidentiality and upheld professionalism in all interactions
Cashier
Pick ’n Save
Watertown
05.2022 - 06.2023
- Delivered friendly customer service to enhance customer satisfaction
- Processed transactions accurately to ensure smooth checkout experience
- Managed multiple tasks effectively to maintain operational flow
Cashier
Glenn’s Market & Catering
Watertown
11.2021 - 05.2022
- Delivered exceptional customer service while managing high transaction volume
- Processed transactions with accuracy and speed to ensure customer satisfaction
- Developed communication and multitasking skills through daily interactions with customers
Cashier
Culver’s
Watertown
08.2019 - 11.2021
- Processed transactions with accuracy and speed to enhance customer satisfaction
- Delivered consistent, high-quality customer support to resolve inquiries and ensure positive experiences
- Facilitated communication within team to improve collaboration and service delivery
Education
High School Diploma -
Watertown High School
Watertown, WI06-2023
Skills
- Customer Service
- Client Support & Service
- Customer Retention Mindset
- Payment processing
- Fast-paced adaptability
- Time management
- Team Collaboration
- Microsoft Word
- Microsoft Excel
- Problem Solving
- Interpersonal communication
- Professional Communication
- Client scheduling
Volunteer Experience
- American Red Cross / Red Shield
- Feeding America
- Community Service Volunteer
- HOSA (Health Occupations Students of America)
Licensing
- Wisconsin Life Insurance License, In Progress, 03/2026
- Wisconsin Motor Vehicle Sales License, Licensed to sell motor vehicles in the state of Wisconsin
- Wisconsin Responsible Beverage Server (Bartender) License, Certified in alcohol service and safety compliance
- Certified Nursing Assistant (CNA), Formerly Licensed (Currently Expired)
Sales Client Development Strengths
- Client Relationship Building
- Customer Needs Discovery
- Trust & Rapport Development
- Professional Communication
- Problem Solving
- Customer Retention Mindset
- Goal-Oriented Work Ethic
- Conflict Resolution
- Client Support & Service
- Adaptability in Fast-Paced Environments
Timeline
Bartender / Server
Chili’s
11.2025 - 01.2026
Sales Associate
Boucher Auto Group
10.2025 - 11.2025
Receptionist
Watertown Nails
05.2025 - 10.2025
Production Team Member
Flat Fee
12.2023 - 02.2025
Child Care Provider
YMCA
12.2023 - 11.2023
Certified Nursing Assistant (CNA)
Watertown Regional Medical Center
06.2023 - 10.2023
Cashier
Pick ’n Save
05.2022 - 06.2023
Cashier
Glenn’s Market & Catering
11.2021 - 05.2022
Cashier
Culver’s
08.2019 - 11.2021
High School Diploma -
Watertown High School