Emma Erdley
Orlando,FL
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
4
4
years of professional experience
Work History
Specialty Food And Beverage
Walt Disney World Company
Orlando, FL
01.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served hot or cold beverages.
Quick Service Food And Beverage
Walt Disney World Company
Orlando, FL
06.2023 - 12.2023
- Operated cash registers to process payments from customers.
- Provided helpful menu suggestions to customers based on their preferences.
- Handled customer complaints professionally while maintaining a positive attitude.
Bell Services Dispatcher
Walt Disney World Company
Orlando, FL
06.2022 - 06.2023
- Greeted guests with a friendly and welcoming attitude.
- Informed guests of hotel amenities, services and attractions in the local area.
- Assisted guests with luggage storage and retrieval.
- Ensured that all incoming calls were answered promptly and professionally.
Guest Service Representative
Mission BBQ
York, PA
07.2020 - 06.2022
- Greeted customers upon arrival in the dining area.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
Associate of Science - General Studies
Harrisburg Area Community College
Harrisburg, PA05-2023
Skills
- Guest Engagement
- Menu Recommendations
- Quality Control
- Positive and professional
- Flexible Schedule
- Guest satisfaction
- Strong Work Ethic
- Attention to Detail
Timeline
Specialty Food And Beverage
Walt Disney World Company
01.2024 - Current
Quick Service Food And Beverage
Walt Disney World Company
06.2023 - 12.2023
Bell Services Dispatcher
Walt Disney World Company
06.2022 - 06.2023
Guest Service Representative
Mission BBQ
07.2020 - 06.2022
Associate of Science - General Studies
Harrisburg Area Community College
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