Rhett Ross
Kissimmee,US
Summary
Hardworking candidate well-versed in the hospitality industry. Experienced in providing exceptional customer service to guests and ensuring efficient operations within the overall operation. Committed to developing a strong working relationship with all members of the operation to promote optimal service delivery.
Overview
2
2
years of professional experience
Work History
Specialty Food and Beverage Host
Walt Disney World
Orlando, Florida
06.2024 - Current
- Selling food and beverages at outdoor carts and/or indoor restaurants by taking and filling orders
- Preparing and assembling food items in a kitchen including the use of a fryer, grill, broiler, and other industrial cooking equipment
- Preparing, handling and serving food including but not limited to meat, meat products, pork, shellfish, egg, dairy, gluten, soy, and nut products
- Cash handling both manual and using computerized registers
- Bussing tables, cleaning kitchen and counter equipment, and emptying trash
- Dispensing and selling alcoholic beverages
- Setting and stocking tables, outdoor carts, and restaurants
- Heavy lifting, pushing heavy carts and standing for extended periods
- Working with cleaning supplies
- Working independently or as part of a large team
Premium Services, VIP Tour Support
Disney College Program
Orlando, FL
09.2023 - 06.2024
- Valet Operations at Parks
- Greet arriving and departing Guests, providing elevated Guest experiences all while upholding safety and service guidelines
- Operate vehicles ranging in size from midsize SUVs to extra-large vans
- Comfortable with safely performing critical vehicle functions including, but not limited to, backing into parking spaces; maneuvering narrow drive lanes, compact spaces, and heavily occupied parking lots; and delivering/retrieving vehicles for Tour Guides efficiently
- Courteously assist Guests into and out of vehicles
- Remain composed during unexpected moments of increased arrival and/or departure demand while maintaining outstanding service
- Hardworking candidate well-versed in the hospitality industry
- Experienced in providing exceptional customer service to guests and ensuring efficient operations within the overall operation
- Committed to developing a strong working relationship with all members of the operation to promote optimal service delivery
Seater
Disney College Program
Orlando, FL
06.2023 - 09.2023
- Guest service and Cast courtesy
- Exhibit exceptional time-management, organization, and attention to detail
- Proactively anticipate needs and readiness to assist
- Foster a continual sense of teamwork and encouragement to fellow colleagues and various operational partners
- Pass out bottled beverages and/or pre-packaged snacks to Guests
- Conduct various end of day responsibilities, paperwork as well vehicle and amenity replenishment
Houseperson
Disney College Program
Orlando, FL
09.2022 - 01.2023
- Parade and/or Fireworks Viewing Area
- Secure viewing area on behalf of park operations
- Transport varying materials/equipment to and from viewing locations
- Greet Guests, answer questions, resolve conflicts, and extend genuine interest in listening to and/or professionally conversing with Guests of the theme park and Guests of Disney VIP Tours
- Confirm Guests are with VIP Tours / Premium Services
- Comfortability with iPhone applications for check in and guest manifest
- Remain in area with Guests until parade and/or fireworks conclude providing exceptional service to park and VIP Tour Guests and fellow colleagues
- Provide ad hoc service to VIP Tour Guides while continuing to provide outstanding elevated experiences to our Guests
Education
Bachelor of Science (B.S.) - Business Administration
Middle Georgia State University
Macon, GA, US05.2023
Skills
- Strong Communication Skills
- Efficient multitasking
- Exceptional customer service
- Reliability and punctuality
- Customer Service
- Greeting guests
- Professional Appearance
- Food safety awareness
- Cash handling expertise
- Adaptability to Change
- Guest Engagement
- Hospitality service expertise
References
Available upon request
Timeline
Specialty Food and Beverage Host
Walt Disney World
06.2024 - Current
Premium Services, VIP Tour Support
Disney College Program
09.2023 - 06.2024
Seater
Disney College Program
06.2023 - 09.2023
Houseperson
Disney College Program
09.2022 - 01.2023
Bachelor of Science (B.S.) - Business Administration
Middle Georgia State University
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