Dedicated customer service professional with a proven track record in enhancing experiences and driving sales through effective communication and teamwork.
Work History
Specialty Food and Beverage
3 Years 7 Months
The Walt Disney Company | 03.2023 - Current
Receiver Quarterly Award for 2nd Quarter of 2026
Provided excellent customer service, resolving concerns and enhancing overall experience.
Collaborated with team members to streamline operations and improve workflow efficiency.
Maintained a clean and organized workspace for optimal productivity and safety.
Implemented new beverage specials, attracting additional customers and increasing sales revenue.
Monitored equipment performance, ensuring proper maintenance for optimal functionality.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Gained knowledge on the Walt Disney company to better understand any questions or concerns guests may have about our parks
Sales Associate
6 Months
H&M Retail | 07.2022 - 01.2023
Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Maintained store presentation standards, ensuring visual merchandising aligned with brand guidelines.
Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times.
Collaborated with team members to meet daily sales targets and improve customer service outcomes.
Trained new associates on sales techniques and store operations to boost team performance.
Analyzed customer feedback to identify areas for service improvement and implement changes effectively.
Attractions Cast Member
3 Months
The Walt Disney Company | 07.2021 - 10.2021
Engaged guests through storytelling and immersive interactions, fostering a magical environment.
Delivered exceptional guest service, enhancing visitor experiences at various attractions.
Collaborated with team members to optimize attraction flow during peak hours, improving guest satisfaction.
Operated and maintained attraction equipment, ensuring safety and compliance with operational standards.
Conducted regular inspections of attraction areas to ensure cleanliness and safety for guests and staff.
Sales Associate
2 Years 8 Months
American Eagle Outfitters, Inc | 11.2018 - 07.2021
Developed strong relationships with regular customers, fostering loyalty and repeat business through personalized service.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed returns, exchanges and refunds in accordance with store policy.
Ensured customer satisfaction by handling returns and exchanges per store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Food and Beverage Manager-Bars Specialty Manager at The Four Seasons Resorts and Residences AnguillaFood and Beverage Manager-Bars Specialty Manager at The Four Seasons Resorts and Residences Anguilla