Maxwell Stern
Clermont
Summary
Dynamic operations leader with over four years in high-volume food and beverage settings. Skilled in problem-solving, team collaboration, and implementing internal controls to drive efficiency and improve guest experiences.
Overview
9
9
years of professional experience
Work History
Specialty Food and Beverage
The Walt Disney Company
08.2023 - Current
- Direct daily operations for high-volume site producing 50k+ in revenue, fine-tuning labor allocation and advancing efficiency and safety measures during operational hours.
- Overhauled general teller training within Magic Kingdom food and beverage, leading to reduction of redundancies that shortened necessary training days.
- Resolved guest and employee disputes while implementing Disney's Five Keys, maintaining compliance with business policies.
- Recognize problems and address them promptly
Seat Vendor
Wrigley Field
04.2017 - 08.2023
- Managed inventory and supply levels to ensure product availability during events.
- Trained and mentored new staff on vendor operations and customer service techniques.
- Streamlined cash handling processes to enhance transaction efficiency at point of sale.
- applied dedication for enhanced commissions and sales.
- Exhibits proficiency in navigating high steps with 75-pound load while delivering superior guest service.
Education
BBA - Finance
Temple University
Philadelphia, PA05.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Budget forecasting
- Financial budgeting
- Customer satisfaction
- Internal controls
Timeline
Specialty Food and Beverage
The Walt Disney Company
08.2023 - Current
Seat Vendor
Wrigley Field
04.2017 - 08.2023
BBA - Finance
Temple University