Flavio Pellegrini Bremenkamp Dos Santos
Winter Garden,FL
Summary
Dynamic professional with extensive experience across diverse sectors, including restaurant deliveries, cleaning services, and restaurant service. Proven ability to deliver exceptional customer service while efficiently managing tasks and collaborating effectively in fast-paced environments. Dedicated to achieving work excellence and ensuring high levels of customer satisfaction. A strong commitment to continuous improvement and adaptability drives success in every role.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Food and Beverage Coordinator
Walt Disney World Resort
11.2022 - Current
- Responded quickly to customer complaints or special requests in a professional manner.
- Operated cash register efficiently
- Trained new employees on company policies and procedures, leading to improved staff performance.
- Provided excellent customer service to guests by taking orders, answering questions and making recommendations.
- Stocked areas with beer, wine, liquor and other beverages for use during events or meals.
- Followed safety procedures when handling hot plates or sharp objects in the kitchen.
- Assisted with closing duties such as counting cash drawers, cleaning equipment and restocking shelves.
- Replenished supplies such as napkins, utensils and condiments throughout shift as needed.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FLSkills
- Teamwork
- Can hold a communication in 3 languages English, Portuguese, and Spanish
- Flexibility
- Time management
- Resilience
- Friendly
- Responsible
- Calm under pressure
- Friendly, positive attitude
- Teamwork and collaboration
Certification
- High School Diploma
Languages
English
Professional
Spanish
Limited
Portuguese
Native/ Bilingual
Timeline
Food and Beverage Coordinator
Walt Disney World Resort
11.2022 - Current
Associate of Arts - Business Administration And Management
Valencia College