Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Castillo

Pico Rivera,CA

Summary

Customer-focused food industry server with a strong desire to work at the Disneyland Resort in a new location. Skilled in creating positive consumer experiences that drive repeat business. Proficient in quickly learning and memorizing menu details and specialty items to elevate the dining experience. Acknowledged for prompt attention and respectful demeanor. Committed to delivering exceptional service to guests.

Overview

8
8
years of professional experience

Work History

Specialty Food and Beverage Cast Member

Disneyland Resort
06.2018 - Current
  • Greet each guest with positivity and eagerness to assist
  • Craft each specialty drink efficiently to meet the needs of the fast paced location to ensure guest satisfaction
  • Invest in each interaction with guest and create magical moments and experiences
  • Work as a team with fellow cast members and leads and managers to help the location run smoothly
  • Resolve any issue if one arises ending in a positive interaction
  • Use technology on a daily basis to complete orders and assist guest as well as complete necessary training
  • Create open communication with fellow cast members on updates regarding previous positions or the location entirely
  • Continually stock items

Assistant

Ariane Pessis Accounting
06.2016 - 08.2020
  • Basic bookkeeping
  • Assembling tax returns
  • Filed tax documents and paperwork in alphabetical order
  • Input data on Microsoft and Excel
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Mailed information for clients tax returns

Associate trainer

Panera
07.2016 - 11.2018
  • Assemble and send out meals
  • Perform quality control on each order being sent out
  • Clean the prepping station and assembly line
  • Great customers and answer any questions
  • Clean tables
  • Deliver food to customers
  • Train new associates on standards, accuracy, and speed
  • Train new managers on the line

Education

Bachelor of Science - Biology

Cal Poly Pomona
11.2024

Skills

  • Exceptional communication
  • Quick-learning
  • Memorization skills
  • Can-do attitude
  • Accepts direction and coaching graciously
  • Skilled problem solver
  • Enthusiastic
  • Bilingual

Timeline

Specialty Food and Beverage Cast Member

Disneyland Resort
06.2018 - Current

Associate trainer

Panera
07.2016 - 11.2018

Assistant

Ariane Pessis Accounting
06.2016 - 08.2020

Bachelor of Science - Biology

Cal Poly Pomona

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Samantha Castillo