Julia Sanchez
Orlando,Florida
Summary
Highly adaptable individual known for exceptional customer service and effective problem-solving. Experience in leading teams and improving service processes, ready to leverage skills to drive operational success and enhance guest satisfaction.
Overview
4
4
years of professional experience
Work History
Specialty Food and Beverage Cast Member
Walt Disney World Resort
Lake Buena Vista, FL
01.2025 - Current
- Delivered exceptional guest experiences through engaging interactions and positive communication.
- Utilized problem-solving skills to address guest inquiries and resolve issues promptly and effectively.
- Collaborated with team members to execute daily operational tasks efficiently, enhancing overall guest satisfaction.
- Adapted quickly to changing environments and guest needs, demonstrating flexibility in high-pressure situations.
Park Services Team Lead
Universal Orlando Resorts
Orlando, FL
04.2024 - 01.2025
- Led daily operations of services team, ensuring exceptional guest experiences and adherence to company standards.
- Streamlined service processes, enhancing efficiency and reducing response times for guest inquiries.
- Coordinated cross-functional communication between departments to ensure seamless service execution.
- Provided feedback on staff performance, contributing to ongoing development and career progression opportunities.
Team Member
Panera Bread
Sarasota, FL
03.2022 - 04.2024
- Delivered exceptional customer service by efficiently taking and fulfilling orders.
- Maintained cleanliness and organization in dining and food preparation areas.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in training new staff on operational procedures and customer interactions.
Education
Associate of Arts - Political Science
State College of Florida
Bradenton, FL05-2026
Skills
- Strong teamwork
- Quick-learning
- Leadership qualities
- Adaptable
Timeline
Specialty Food and Beverage Cast Member
Walt Disney World Resort
01.2025 - Current
Park Services Team Lead
Universal Orlando Resorts
04.2024 - 01.2025
Team Member
Panera Bread
03.2022 - 04.2024
Associate of Arts - Political Science
State College of Florida