Emma Evinger
Aliso Viejo,CA
Summary
Contribute positively to an organization through exemplary service, teamwork, leadership, professionalism, and unparalleled ethics.
Overview
20
20
years of professional experience
Work History
Human Resources Analyst - Return to Work Manager
COUNTY OF ORANGE SOCIAL SERVICES AGENCY
06.2023 - 12.2023
- Provide direct supervision to five Staff Specialist Return to Work Case Managers
- Provide support to Administrators with special tasks
- Maintain a steady caseload for two Social Services Agency assistance program divisions
- Assist County of Orange employees with Leave of Absence request
- Determine employee eligibility for any state/federal/MOU-protected leaves
- Engage in interactive process meetings with divisions, employees, and unions to determine the appropriate reasonable accommodation while adhering to state and federal laws
- Initiate filing for Disability Retirement on the employee's behalf
- Gather, analyze, and compile complex confidential data for tracking leave balances, absenteeism issues and adherence to state, federal and MOU-protected leaves of absence.
- Data analytics - Human Resources Information Systems (e.g., CAPS+, Cority, OnBase, etc.)
- Prepare and orally present program data to various groups within the agency
- Compose written documents for internal and external use including letters, emails, reports, announcements, bulletins, and meeting summaries
- Consult with employees regarding options for Leaves of Absence based on their available balances and their individual needs.
Gate Ambassador
VILLAGE MANAGEMENT SERVICES, INC. LAGUNA WOODS VILLAGE
09.2021 - 06.2023
- Guest Services - Monitoring and controlling access to the village while working closely with security personnel, local law enforcement, and EMS
- Screen and process guests entering the community
- Perform a full range of analytical duties including problem identification, information gathering, analysis of the data, development and implementation of alternative resolutions and recommendations
- Delineate procedural information to internal and external customers
- Provide excellent customer service to an elderly population who are sometimes confused and/or frail and in need of service, in a compassionate and patient manner
- Utilize information systems to track the ingress and egress of guests and residents entering and exiting the village
- Frontline in-person and telephonic guest and resident services
- Manage multiple and competing priorities that can include guests and residents in vehicles, on foot, urgent radio communications, emergency vehicles and incoming telephone calls.
Return to Work Staff Specialist - Case Manager Assistant
COUNTY OF ORANGE SOCIAL SERVICES AGENCY
08.2022 - 06.2023
- Assist County of Orange employees with Leave of Absence requests
- Determine employee eligibility for any state/federal/MOU-protected leaves
- Engage in interactive process meetings with divisions, employees and Unions to determine the appropriate reasonable accommodation while adhering to state and federal laws.
- Initiate filing for Disability Retirement on the employee's behalf
- Gather, analyze and compile complex confidential data for tracking leave balances, absenteeism issues and adherence to state, federal and MOU protected leaves of absence
- Data analytics - Human Resources Information Systems (e.g., CAPS+, Cority, OnBase, etc.)
- Prepare and orally present program data to various groups within the agency
- Compose written documents for internal and external use including letters, emails, reports, announcements, bulletins, and meeting summaries
- Consult with employees regarding options for Leaves of Absence based on their available balances and their individual needs.
Staff Specialist - Case Manager
COUNTY OF ORANGE SOCIAL SERVICES AGENCY
02.2022 - 07.2022
- Assess and determine the needs of refugees for integration into their respective communities
- Build and cultivate partnerships with Community-Based Organizations (CBOs), resettlement agencies, government, and local businesses to facilitate the connection of individuals and families with valuable resources.
- Drafting written material for both internal and external purposes, including letters, emails, reports, announcements, bulletins, and meetings summaries
- Orally providing updates, mentoring, and program information to a diverse audience
- Create spreadsheets for analytical and task tracking purposes
- Present summary data to others at all levels of the organization
- Assist in the coordination of outreach events to unite organizations and families
- Case Management for individuals and families
- Follow-up and tracking of individuals' journeys
- Mentoring, training, and providing technical guidance
- Comprehensive reporting, documentation of trends and case tracking
- Execute leadership's vision for emerging projects and initiatives.
Administrative Manager/Managing Member/Owner
EVINGER & ASSOCIATES, LLC
01.2013 - 12.2021
- Oversee, supervise and manage all aspects of business operations
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Led complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Writing comprehensive reports including investigation findings and data preparation for counsel and individuals for trial preparation in family law, criminal, labor hearings, or civil court
- Conduct impartial, confidential, objective investigations utilizing critical thinking, databases, interviews, surveillance, and multiple investigative techniques
- Skip tracing, difficult locates and asset searches
- Recruitment and selection - Develop methods and strategies to attract quality candidates
- Market career opportunities
- Utilize information systems to monitor data related to budgeting for staffing allocations, purchasing and company needs
- Conduct investigations and surveillance on workman's comp and disability matters
- Handle personnel matters, including conducting investigations and implementing appropriate disciplinary actions, process grievances and complaint investigations
- Review and approve employee position transactions and maintain electronic personnel files
- Manage programs related to employee criminal and driving records through State and National database systems (e.g., CA Dept of Motor Vehicles, CA Dept
- Of Justice, Office of Inspector General, etc.)
- Provide comprehensive benefits, services and programs that meet the physical, emotional and financial health and wellness of employees and their dependents
- Case and project management handling complex situations
- Analyze problems and follow-up as needed
- Work with stakeholders, including law enforcement, City and County agencies, courts, medical professionals, attorneys and other identified entities as appropriate
- Mentoring, training, and providing technical guidance
- Conduct investigations into allegations of employee misconduct
- Attend court proceedings and depositions
- Present evidence and testimony as required
- Risk Management - Assess risk as it applies to employees, self, and others
- Assist in audits to analyze laws and standards as they apply to agency policies and practices.
Intake Specialist
KLAMATH HOUSING AUTHORITY
07.2007 - 10.2010
- First point of contact for applicants and clients
- Assisted applicants and clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Identified areas of improvement within the intake process by regularly reviewing standard operating procedures and implementing changes as needed.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Answered phone calls and provided new applicants and clients with required paperwork to initiate service.
- Manage multiple multi-family housing units
- Supervise and direct staff, contractors and vendors
- Ensure the organization's employment practices and facilities adhere to all ADA and EEO regulations
- Background investigations and program eligibility determination
- Research and apply Federal Laws and Standards to resolve matters as they are presented
- Project management overseeing general contractors constructing various housing units
- Assess the customer's immediate needs and ensure the customer's receipt of needed services through personal service or by making appropriate referrals
- Assist individuals in finding resources, including housing and other social services.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
Switchboard Operator
CAPITAL CHRISTIAN CENTER
05.2004 - 07.2007
- First point of contact for guests and campus employees
- Manage multi-line switchboard and direct calls to the appropriate department
- Improved call efficiency by effectively routing and managing incoming calls in a busy office environment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Managed fast-paced mailroom for church, private school, and private college campuses
- Utilize information technology to maintain sensitive and confidential records on more than 8,000 congregants, students, and employees
- Managed calendars for multiple pastors and divisions within the church
- Event management and procurement of necessary goods and materials for large-scale events
- Scheduling conferences, classes and preparing necessary materials
- Conducted market research to identify new suppliers, keeping abreast of industry trends and best practices in procurement management.
- Responsible for school and college tuition receivables as well as reconciliation and referral to collection on delinquent tuition accounts.
Education
CONTINUING EDUCATION -
01.2024
ASSOCIATES OF ARTS BUSINESS MANAGEMENT - Foundations in Business
UNIVERSITY OF PHOENIX
01.2013
Skills
- Data Analysis
- Project Management
- Data Analysis
- Contract and budget oversight
- Employee and volunteer supervision and engagement
- Training and mentoring
- Demonstrate initiative
- Report Preparation
- Focus on improving business efficiencies
- Professional communication
- Organization
Demonstrated Proficiencies
Microsoft Office Suite including Word, Excel, PowerPoint, OneDrive, OneNote, Teams and Outlook, Create and edit forms/documents in Adobe Acrobat., Adobe Photoshop Lightroom, QuickBooks for business accounting and payroll, Multiple confidential databases, for investigative purposes, including DMV records, TLO, OIG, OnBase, Effective written and verbal communication, Objective report writing and oral presentation in depositions and court settings., Attentive to detail, professionalism and confidentiality, Employee Management, Supervised Employees, Investigators, and Contracted Labor across all sites and multiple states, Human Resources, Marketing, recruiting, interviewing, evaluation, coaching, discipline, and termination, Contract Management, Procuring, budgeting, reviewing and actively managing contracts and contracted employees providing business services and conducting complex investigations
Timeline
Human Resources Analyst - Return to Work Manager
COUNTY OF ORANGE SOCIAL SERVICES AGENCY
06.2023 - 12.2023
Return to Work Staff Specialist - Case Manager Assistant
COUNTY OF ORANGE SOCIAL SERVICES AGENCY
08.2022 - 06.2023
Staff Specialist - Case Manager
COUNTY OF ORANGE SOCIAL SERVICES AGENCY
02.2022 - 07.2022
Gate Ambassador
VILLAGE MANAGEMENT SERVICES, INC. LAGUNA WOODS VILLAGE
09.2021 - 06.2023
Administrative Manager/Managing Member/Owner
EVINGER & ASSOCIATES, LLC
01.2013 - 12.2021
Intake Specialist
KLAMATH HOUSING AUTHORITY
07.2007 - 10.2010
Switchboard Operator
CAPITAL CHRISTIAN CENTER
05.2004 - 07.2007
CONTINUING EDUCATION -
ASSOCIATES OF ARTS BUSINESS MANAGEMENT - Foundations in Business
UNIVERSITY OF PHOENIX
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