Sarai Portuguez
Midway City,CA
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
7
7
years of professional experience
Work History
Employment Eligibility Specialist
County Of Orange Social Services Agency
07.2023 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Built relationships with diverse stakeholders to achieve successful program implementation.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Selected qualified applicants to refer to employers for possible job placement purposes.
Eligibility Technician
County Of Orange Social Services Agency
03.2019 - 07.2023
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Utilize CalSAWS, MEDS database, CalSAWS imaging and Task Management system to maintain caseload
- Navigate and utilize the Social Services Agency intranet to keep up to date with State and County policies, regulations, and procedures.
- Certified English and Spanish Eligibility Technician using Spanish speaking ability to better assist clients, staff members and Phase 1 of Covid re-opening process.
- Collaborate with Supervisor to ensure quality customer service is provided to our clients as well as to construct and develop staff trainings.
- Active volunteer to outreach and outside county projects and programs that serve the county and provide external resources to clients.
- Mentor onboarding staff and relocated when required for new staff training purposes .
Talent Development Specialist
ResCare Workforce Services
04.2017 - 03.2019
- Worked with variety of cultures, languages, educational and economic background in a classroom setting.
- Designed curriculums, trainings, and instruction for participants with difficult everyday life barriers.
- Ensured that participants completed hours and assignments assigned by both Case Managers and ResCare staff.
- Coordinated participant Job Search Plans and provided resources, training, and coaching to assist in obtaining employment.
- Facilitated Job Search Workshops where participants learned methods in obtaining long term employment, careers as well as how to maintain employment.
- Daily individual meetings with participants that served as coaching, counseling, and therapy to participants.
- Implemented interpersonal skills to develop a professional and trustworthy rapport which allowed us to better understand our participant needs.
- Actively communicated with participants Case Managers via email, informing of participants weekly attendance, progress, needs, barriers, and challenges.
- Maintained case note record via county and ResCare data base to monitor participants progress and program completion.
Education
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZAssociate of Science - Recording Arts Technology
The Los Angeles Film School
Hollywood, CA07.2015
Skills
- Diagnostic Evaluation
- Administrative Support
- Advocacy and Counseling
- Eligibility Requirements
- Individualized and Group Training
- Government Relations
- Public Assistance Programs
- Applicant Support and Service
- Timely Processing
- Crisis Situations
- Intakes and Assessments
- Creative Solutions
Timeline
Employment Eligibility Specialist
County Of Orange Social Services Agency
07.2023 - Current
Eligibility Technician
County Of Orange Social Services Agency
03.2019 - 07.2023
Talent Development Specialist
ResCare Workforce Services
04.2017 - 03.2019
Bachelor of Science - Sociology
Grand Canyon University
Associate of Science - Recording Arts Technology
The Los Angeles Film School
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