Emma Fisher
Las Vegas,NV
Summary
I’m a hardworking and determined professional with extensive experience as a Barista and Shift Leader. I have a thorough knowledge of coffee and tea types, POS operations, customer service, and team management. I am willing to take the extra steps to make the workplace and customer experience amazing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Mothership Coffee
Las Vegas, NV
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Worked as a barista behind the bar daily.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Grocery Associate
Walmart
Bryan, TX
09.2022 - 05.2023
- Merchandising displays and shelves.
- Customer service- using my knowledge to recommend products to customers, helping them find specific products throughout the store.
- Put up discarded or returned merchandise, stocked and restocked front-end products and used supply items efficiently to eliminate waste and to achieve lowest supply cost.
- Scanned, processed and counted inventory.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Monitored thermometers for proper temperatures in cases and coolers, adjusting equipment as necessary and maintaining temperature logs to show safe storage practices.
Barista
Starbucks
Ruidoso, NM, College Station, TX
02.2022 - 09.2022
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Manning the cash register and drive through.
- Prepared specialty coffee/tea beverages.
- Face to face and phone customer service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Closing the store by cleaning and ensuring items were stocked for the next day.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista/Key Holder
Zocca Coffee And Tea
Ruidoso, NM
07.2020 - 02.2022
- Carefully crafting coffee/tea beverages and food in a busy work environment.
- Prepped food and ingredients throughout the day.
- Face to face and phone customer service.
- Taking bulk coffee orders over the phone.
- Ensuring the accuracy of shipments.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Oversaw store operations by counting cash drawers, counting and separating tips, and occasionally supervising the store solo.
- Training new employees.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Environmental Biology
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Ruidoso High School
Ruidoso, NM05.2022
Skills
- Food Handlers License
- Knowledge of Coffee and Tea Types
- Cash Register Operations
- Customer Service
- New Hire Training
- POS System Operations
Certification
Food Handlers License
Timeline
Shift Leader
Mothership Coffee
08.2023 - Current
Grocery Associate
Walmart
09.2022 - 05.2023
Barista
Starbucks
02.2022 - 09.2022
Barista/Key Holder
Zocca Coffee And Tea
07.2020 - 02.2022
Environmental Biology
College of Southern Nevada
High School Diploma -
Ruidoso High School