Emma Flores
Las Vegas
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Overview
5
5
years of professional experience
Work History
Stylist
Michael Kors
Las Vegas
09.2025 - 12.2025
- Provided personalized styling services to clients, enhancing their shopping experience.
- Built client relationships through exceptional service and fashion guidance.
- Drove sales with curated recommendations and trend awareness.
- Maintained visual merchandising standards.
- Collaborated with team members to maintain visual merchandising standards in-store.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Lounge Server
MGM Grand
Las Vegas
06.2025 - 09.2025
- Delivered high-end lounge service in a fast-paced environment.
- Managed POS transactions and guest tabs efficiently.
- Collaborated with bartenders and kitchen staff.
- Maintained presentation and cleanliness standards.
- Took and delivered food and beverage orders accurately and promptly.
- Collaborated with kitchen staff to ensure timely order preparation.
- Assisted guests with menu selections and special requests effectively.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Implemented upselling techniques to maximize revenue.
Ambassador / Cocktail Server
Hotel Jefe
Las Vegas
03.2024 - 05.2025
- Greeted guests warmly and provided personalized service during their stay.
- Assisted in organizing hotel events and activities to enhance guest experience.
- Handled guest inquiries and resolved issues with professionalism and empathy.
- Serve Cocktails during busy nights like UFC fights or exciting football games.
- Provided fast, friendly, and attentive service in a high-volume, fast-paced environment.
- Utilized upselling techniques to boost sales and suggestive selling sales and enhance guest experience.
- Communicated effectively with bartenders and kitchen staff, and fellow servers to ensure a smooth and efficient service.
- Promoted daily promotions and point packages.
- Host promotional events, games and activities for guests.
Barista
Starbucks
Garden Grove
12.2022 - 01.2024
- Prepared high-quality coffee and espresso beverages for customers.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of the workspace and equipment.
- Operated cash register and processed customer payments efficiently.
- Trained new baristas on coffee preparation techniques and store policies.
- Assessed inventory levels and restocked supplies as needed.
- Collaborated with team members to ensure smooth daily operations.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Worked up to shift lead, oversaw store operations, delegated tasks, managed breaks and supported team member training.
Beauty Advisor
Sephora
05.2021 - 01.2023
- Provided exceptional customer service by giving personalized beauty consultations and creating a welcoming environment.
- Built strong relationships with guests, using strong communication skills and attention to detail resulting in high guest satisfaction, and repeat business.
- Consistently met and exceeded sales quotas. Use effective strategies like upselling and utilizing customer relationships.
- Demonstrated product application techniques to educate clients on usage.
- Trained new staff on product knowledge and customer service standards.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Worked my way up to key holder by demonstrating responsibility, strong communication and sales performance
Team Member
Pizza Hut
Los Angeles
10.2020 - 03.2021
- Operated POS systems, handled monetary transactions with precision and efficiency.
- Delivered exceptional customer service on a high volume fast paced environment.
- Collaborated with team members to ensure timely food preparation, and delivery.
- Demonstrated strong communication multitasking in time management skills.
- Followed food safety guidelines to maintain high standards of health compliance.
Education
High School Diploma -
Orange High School
Orange County, CASkills
- Bilingual
- Upselling techniques
- Customer engagement
- Sales strategies
- Team collaboration
- Effective communication
- Attention to detail
- Adaptability in service
- Employee training
- Personal styling
- Product knowledge
- Store opening and closing
- Closing sales
- Teamwork and collaboration
- Multitasking and organization
- Cleaning and sanitizing
References
Alicia Montes, Starbucks, Supervisor, (951) 662-7024
Timeline
Stylist
Michael Kors
09.2025 - 12.2025
Lounge Server
MGM Grand
06.2025 - 09.2025
Ambassador / Cocktail Server
Hotel Jefe
03.2024 - 05.2025
Barista
Starbucks
12.2022 - 01.2024
Beauty Advisor
Sephora
05.2021 - 01.2023
Team Member
Pizza Hut
10.2020 - 03.2021
High School Diploma -
Orange High School