Emma Foster
Natick,MA
Summary
Recent graduate with a Bachelor of Science in Criminal Justice and a minor in Accounting & Finance, with 6+ years of experience in customer service, team leadership, operations, employee training, and workplace organization. Proven ability to manage daily operations, train and support employees, resolve customer concerns, coordinate schedules, and maintain professional and organized environments. Detail-oriented and dependable professional with strong communication, analytical, problem-solving, and decision-making skills. Prepared to bring a strong work ethic, leadership experience, and adaptable skill set to an entry-level professional role in a collaborative environment.
Overview
6
6
years of professional experience
Work History
Babysitter
Private Family
Bridgewater, MA
04.2026 - Current
- Provide reliable care and supervision for children while maintaining a safe, supportive, and structured environment.
- Transport children safely to school, sports activities, appointments, and other scheduled engagements.
- Communicate regularly with parents regarding daily activities, schedules, behavior, and important updates.
- Establish and maintain consistent routines and schedules to support a dependable daily structure.
- Maintain clean and organized environments, and ensure safety throughout daily activities.
- Adapt to changing schedules and individual needs, while demonstrating sound judgment and responsibility.
Assistant Manager
Park Street Ice Cream
Natick, MA
05.2020 - Current
- Support daily store operations, including scheduling, task delegation, customer service, inventory, and maintaining a clean and organized environment.
- Train new employees on company policies, procedures, customer service standards, and daily responsibilities.
- Monitor inventory levels, and coordinate timely restocking to maintain adequate supplies and smooth operations.
- Communicate directly with customers to resolve questions, concerns, and complaints, professionally and efficiently.
- Supervise daily operations, and assign responsibilities to team members based on business needs.
- Provide guidance and support to employees to help maintain productivity, service quality, and workplace standards.
- Address conflicts and employee concerns professionally, while promoting a positive and collaborative team environment.
Grocery Store Associate
Roche Brothers Supermarkets
BRIDGEWATER, Massachusetts
09.2025 - 06.2026
- Assisted customers with product selection, questions, and general store needs.
- Maintained clean, organized, and well-stocked store areas to support an efficient customer experience.
- Completed training and assisted with onboarding new employees.
- Handled customer concerns and complaints professionally while working toward positive resolutions.
- Worked collaboratively with team members to maintain daily operational standards.
North Face Seasonal Sales Associates
North Face
Natick, MA
12.2021 - 03.2022
- Assisted customers with product selection and provided detailed information about product features.
- Maintained organized merchandise displays and ensured products were properly stocked.
- Collaborated with team members to achieve daily sales and customer service goals.
- Responded to customer questions and concerns promptly and professionally.
Education
Bachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MA05-2026
Skills
- Customer service and client relations
- Team leadership and training
- Operations and administrative support
- Scheduling and coordination
- Microsoft Word and Excel
- Research and analysis
- Data interpretation
- Inventory management
- Conflict resolution
- Verbal and written communication
- Organization and time management
- Problem solving and decision making
Timeline
Babysitter
Private Family
04.2026 - Current
Grocery Store Associate
Roche Brothers Supermarkets
09.2025 - 06.2026
North Face Seasonal Sales Associates
North Face
12.2021 - 03.2022
Assistant Manager
Park Street Ice Cream
05.2020 - Current
Bachelor of Science - Criminal Justice
Bridgewater State University