Kaylie mills
Mobile,KY
Summary
Dynamic and reliable professional with a strong work ethic, honed at Save A Lot, where I enhanced customer satisfaction through effective problem resolution and relationship building. Skilled in time management and proficient in Microsoft Office Suite, I consistently delivered exceptional service while maintaining a safe and organized environment.
Overview
4
4
years of professional experience
Work History
Babysitter
Nanny Services
01.2022 - Current
- Supervised children's activities to ensure safety and engagement.
- Developed age-appropriate learning and play activities to stimulate growth.
- Communicated effectively with parents regarding children's progress and needs.
- Managed schedules to balance educational, recreational, and rest periods efficiently.
- Implemented behavior management strategies to encourage positive interactions among children.
- Maintained cleanliness and organization of play areas to create a safe environment.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
Dietary Aide
Tri State Nursing
01.2024 - 09.2025
- Assisted in meal preparation and service for residents, ensuring adherence to dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas, promoting a safe environment.
- Supported dietary staff by delivering trays to residents and collecting used dishes promptly.
- Collaborated with team members to accommodate special dietary needs and preferences effectively.
- Participated in inventory management, assisting with stock rotation and supply replenishment tasks.
Sales Associate
Save A Lot
10.2023 - 01.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Operated point-of-sale systems efficiently to ensure accurate transactions and cash handling.
- Collaborated with team members to optimize store layout for improved customer flow.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Monitored product expiration dates and managed markdowns to reduce waste and maximize profitability.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Jellico High School
Jellico, TN05-2025
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Critical thinking
- Following directions
- Reliability
- Dependability
- Reliability and punctuality
- Flexible scheduling
- Maintaining safe environment
- Attention to detail
- Managing routines
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client relations
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Technical support
- Quality control
Timeline
Dietary Aide
Tri State Nursing
01.2024 - 09.2025
Sales Associate
Save A Lot
10.2023 - 01.2025
Babysitter
Nanny Services
01.2022 - Current
High School Diploma -
Jellico High School
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