Summary
Overview
Work History
Education
Skills
References
Community Service
Campus Involvement
References
Timeline
Generic

Emma Franklin

Allegan,USA

Summary

Compassionate and dependable psychology major with hands-on experience in customer service and community outreach. Skilled in active listening, empathetic communication, and conflict resolution. Proven ability to build trust, manage schedules, and support individuals of diverse backgrounds through volunteer work, tutoring, and service roles. Brings a strong foundation in counseling principles, time management, and collaborative teamwork, developed through academic training and leadership as a collegiate athlete.

Overview

6
6
years of professional experience

Work History

Counter Server, Cook, Delivery Driver

Nino's Pizza and Subs
Gobles, USA
04.2021 - Current
  • Prepared orders and ensured food quality met company standards
  • Managed deliveries and maintained timely service
  • Managed multiple tasks in high-volume environment.
  • Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.

Meals on Wheels Driver

Community Action
Allegan, USA
05.2022 - 08.2022
  • Delivered meals to Wayland elderly residents
  • Provided compassionate service to clients, assisting with meal setup if necessary and addressing any concerns or feedback.
  • Built rapport with clients and maintained reliable daily routes

Receptionist

Scott's Landscape
Allegan, USA
05.2019 - 01.2020
  • Handled client inquiries, scheduled appointments, and managed calls
  • Assisted in maintaining office organization and customer communication

Education

Bachelor of Science - Psychology - Counseling

Aquinas College
Grand Rapids, MI
05.2025

Skills

  • Empathy and emotional awareness
  • Counseling techniques
  • Active listening
  • Time management
  • Effective communication
  • Resourceful
  • Patience and conflict resolution
  • Organization and attention to detail
  • Team collaboration and support
  • Adaptability in fast-paced environments

References

  • Jennifer Meador, Professor, Aquinas College, 1700 Fulton St E, Grand Rapids, MI, 49506, (616) 634-8784, meadorj@aquinas.edu
  • Ric Wiseley, Owner, Nino's Pizza and Subs, 13151 M-40, Gobles, MI, 49055, (269) 207-9337, rbwiseley@gmail.com
  • Kelina Mannon, Client Services Coordinator - Meals on Wheels, Community Action, 323 Water St, Allegan, MI, 49010, (269) 355-2432, kelimannon@yahoo.com

Community Service

  • Adopt A Pet Rescue, Allegan, MI, Animal Care Volunteer, 01/01/18, 12/31/20, cared for rescue animals by feeding, cleaning, and assisting with adoptions
  • Cheshire Hills Golf Course, Allegan, MI, Golf Teaching Assistant, 01/01/17, 12/31/20, helped children and beginners learn the basics of golf, strengthened mentorship skills through coaching and support

Campus Involvement

  • Aquinas College Women's Golf Team, 01/01/21, 12/31/25, Competed as a student-athlete with dedication and persistence, Developed time management, team collaboration, and resilience
  • Academic Tutor, 01/01/18, 12/31/21, Tutored two 5th-grade students in all subjects, Practiced patience, communication, and personalized instruction

References

References available upon request.

Timeline

Meals on Wheels Driver

Community Action
05.2022 - 08.2022

Counter Server, Cook, Delivery Driver

Nino's Pizza and Subs
04.2021 - Current

Receptionist

Scott's Landscape
05.2019 - 01.2020

Bachelor of Science - Psychology - Counseling

Aquinas College

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