Emma Frey

• Collaborated with owners to establish new store.

Implemented optimal price points for second-hand merchandise.

• daily upkeep of store cleaning and organization.

• neatly displaying the always changing inventory.

• Processed daily sales revenue for owner review and record-keeping.

• Conveyed customer remarks and complaints to ownership.

Fostered ongoing customer engagement leading to increased return transactions.

• Buying antiques and collections for resale

Negotiated deals for merchandise.

• Keeping track of invoices for shop utilities.

• Managed and monitored shop inventory.

• Handled complete administration of the store.

• Determined layout of store merchandise for visual appeal to consumers.

• Assisted in checking out customers at the register.
• Completed photo orders for customers in a timely matter
• Inventory duties included but not limited too scanning items for counts, unloading truck and products, signing for vendors and fulfilling their orders for the store etc.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Entered and processed patients' prescriptions into internal system.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Supported efforts in producing duplicate keys for clients.
• Guided customers to choose suitable components for their appliances.

• Maintained a nurturing environment for infants through pre-kindergarten children.

• Collaborated on lesson plan development aligned with state standards.

• Engaged in play activities with children.

• Cultivated rapport with parents.

• Fostered meaningful interactions with children, consistently meeting their needs.

• Aided children with autism and developmental delays to enhance personal growth in adaptive skills.

• Handled responsibilities in rooms that required diapering and potty training.