Emma Fry
Seattle
Summary
Detail-oriented buyer with expertise in market analysis and product development. Managed operations across multiple regions, utilizing data analysis to forecast trends and enhance service delivery. Successfully launched new vacation destinations and strengthened partnerships to drive growth. Experienced in team management, effective communication, and resolving complex vendor issues to improve operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Domestic Central Buyer
Costco Travel
Issaquah
01.2025 - Current
- Oversaw an eight-member team in managing vacation package destinations: Las Vegas, Arizona, Colorado, Louisiana, and Texas.
- Successfully launched Colorado as a new multi-region vacation package destination on schedule.
- Built strategic partnerships with vendors and tourism boards to enhance collaboration.
- Researched and introduced innovative products and destinations to broaden offerings.
- Formulated annual budgets and conducted periodic financial forecasts for destinations.
- Secured favorable vendor contracts by negotiating terms that prioritized quality and cost-effectiveness.
- Assessed vendor performance metrics to refine supplier selection processes.
- Tracked sales trends and economic conditions to forecast consumer behavior effectively.
Mexico and Costa Rica
Assistant Buyer
Issaquah
07.2024 - 12.2024
- Managed operations for 134 hotels and four ground operators, significantly improving service delivery.
- Negotiated favorable contracts and rates while managing marketing efforts and addressing service challenges.
- Executed strategic marketing plans in partnership with suppliers to boost visibility.
- Reconciled invoices from suppliers against contracts to ensure accuracy of billing.
- Coached staff on strategies to enhance performance and improve customer relations.
- Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
Caribbean Assistant Buyer
Costco Travel
Issaquah
02.2021 - 06.2024
- Successfully launched Curacao within vacation package program, featuring seven hotels and one ground operator.
- Managed portfolio of 117 hotels and 11 ground operators across 11 Caribbean islands.
- Secured over $1.5 million in annual marketing funds to increase product visibility and revenue.
- Developed strategic partnerships with tourism boards and hotel stakeholders for collective benefits.
- Resolved member and vendor-related issues across operations, accounting, and various departments.
Domestic Inventory Control Specialist
Costco Travel
Issaquah
2018 - 2021
- Supported Orlando hotels and theme parks, overseeing Adventures by Disney account management.
- Contributed to the launch of New York and San Diego as new vacation package options.
- Performed regular market analyses, collaborating with vendors for competitive offerings.
- Managed website content and created internal system packages to optimize processes.
- Resolved member feedback to promote satisfaction and engagement.
- Assisted with negotiations and editing for effective marketing campaign execution.
- Established departmental SOPs that enhanced organizational training efficiency.
Member Service Agent
Costco Travel
Issaquah
2016 - 2018
- Ensured timely and accurate information delivery for travel inquiries from members.
- Handled credit card chargeback research and dispute resolution via Paymentech.
- Assisted in-travel members by providing quick and effective solutions.
- Trained team members on customer service best practices, promoting a supportive environment.
Nationally Certified Optician
Costco Wholesale
Colorado Springs
2012 - 2016
- Retained certification through American Board of Opticianry and National Contact Lens Examiners.
- Ensured confidentiality of patient records while maintaining accurate documentation for future reference.
Education
Bachelor of Arts - Sociology and Communications
University of Colorado Colorado Springs
Colorado Springs, COSkills
- Contract negotiation and vendor management
- Budget forecasting and market analysis
- Data analysis and problem solving
- Team leadership and strategic planning
- Effective communication and training development
Timeline
Domestic Central Buyer
Costco Travel
01.2025 - Current
Mexico and Costa Rica
Assistant Buyer
07.2024 - 12.2024
Caribbean Assistant Buyer
Costco Travel
02.2021 - 06.2024
Domestic Inventory Control Specialist
Costco Travel
2018 - 2021
Member Service Agent
Costco Travel
2016 - 2018
Nationally Certified Optician
Costco Wholesale
2012 - 2016
Bachelor of Arts - Sociology and Communications
University of Colorado Colorado Springs