Overview
Work History
Education
Skills
References
Activities
Languages
References
Timeline
Generic

Emma Galloway

Plymouth

Overview

3
3
years of professional experience

Work History

Manager on Duty/Barista

Caribou Coffee
Plymouth
04.2024 - Current
  • Engaged with guests in a friendly manner and created lasting friendships with regular customers
  • Make consistent crafted beverages
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Assigned tasks to employees and monitored progress of projects.
  • Coordinated promotional campaigns.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Adhered to health department regulations concerning sanitation standards.
  • Operated cash registers to process customer payments.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Clinic Assistant

Childrens Minnesota Rehabilitation Clinics
Minnetonka
03.2023 - 01.2024
  • Worked closely with Physical therapists, Occupational therapists, and Speech Language Pathologists
  • Coordinated activities
  • Assisted therapists with patient care
  • Performed data entry tasks related to patient registration
  • Updated patient demographic information in electronic health record system.
  • Prepared treatment rooms for patient examinations.
  • Verified appointment times with patients, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Helped with administrative clinic work such as making appointments, answering phone calls and greeting patients.
  • Assisted Physical Therapists in Serial Casting
  • Created an updated organizational system for toy and linen closets at several therapy clinics throughout Children's Minnesota Clinics.

Nursing Assistant/Aide

Presbyterian Homes and Services
Minnetonka
06.2022 - 11.2022
  • Assisted residents in daily care activities
  • Worked night shifts as needed
  • Monitor changes in resident’s condition
  • Trained in transferring residents with various methods, such as a gait belt and mechanical lifts
  • Ensured residents are cared for with dignity
  • Answered patient call signals and signal lights to determine patients' needs.
  • Provided emotional support to family members during difficult times.
  • Assisted patients with daily activities such as bathing, dressing, and grooming.

  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Administered medications under supervision of a licensed nurse.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

Food Service Worker

Presbyterian Homes and Services
Minnetonka
12.2021 - 06.2022
  • Served Food to Residents
  • Provided comfort to Residents
  • Washed Dishes
  • Cooking/Food Preparation
  • Cleaning and Restocking the Kitchen
  • Trained in Care for patients with Dementia
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Delivered food orders promptly and accurately to guests tables.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • I learned new levels of patience and empathy when working with dementia residents.

Education

College of Liberal Arts with focus on Biology

University of Minnesota
Minneapolis, MN
05.2024

School of Biology

Northern Michigan University
Marquette, MI
09.2022

High School -

Wayzata High School
Wayzata, MN
05.2022

Nursing Assistant Course - Certified Nursing Assistant

Hennepin Technical College
Brooklyn Park, MN
01.2022

Skills

  • Strong Communications Skills
  • Customer service
  • Employee training
  • Time management
  • Conflict resolution
  • Verbal and written communication
  • Ability to Handle Stressful Situations
  • Credit Card Machine Operation
  • Processing Payments
  • Trained Nursing Assistant
  • Strong orgnizational skills
  • Person oriented care
  • Very empathetic and understanding
  • Very strong people skills, and the ability to persuade and create friendships
  • I work immensely well under pressure
  • I keep myself organized and help others create organizational skills
  • Very quick learner by observation
  • I am the most clear-headed when I’m very busy

References

  • Paula Kennedy, Kennedy Concessions, 651.398.3255
  • Moe Haugestuen, Girl Scout Leader, 763.229.8781
  • Bertha Ebako, Nursing Assistant, bebako@preshomes.org
  • Drew Swanson, Kitchen, dswans@preshomes.org
  • Jamie Coe, Supervisor at Childrens Minnesota, jamie.coe@childrensmn.org

Activities

  • YES Youth Extending Services Volunteer
  • High School Leadership Team at St. Phillip
  • Church Choir Member (2010-2022)
  • Church Volunteer
  • Orchestra Member at WHS (2015-2022)
  • Wayzata Nordic Ski Team (2017-2020)
  • Cross Country (2020-2022)
  • Girl Scouts (2009-2022)
  • Northern Michigan Rowing Team (Fall 2022)

Languages

Spanish
Limited

References

References available upon request.

Timeline

Manager on Duty/Barista

Caribou Coffee
04.2024 - Current

Clinic Assistant

Childrens Minnesota Rehabilitation Clinics
03.2023 - 01.2024

Nursing Assistant/Aide

Presbyterian Homes and Services
06.2022 - 11.2022

Food Service Worker

Presbyterian Homes and Services
12.2021 - 06.2022

College of Liberal Arts with focus on Biology

University of Minnesota

School of Biology

Northern Michigan University

High School -

Wayzata High School

Nursing Assistant Course - Certified Nursing Assistant

Hennepin Technical College

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