Emma Garner
Brooklyn,NY
Summary
Proven leader with a track record of enhancing team morale and customer satisfaction at Woodland Park Pet Resort. Excelled in guest service and employee training, reducing overhead costs and fostering a collaborative environment. Skilled in decision-making and conflict resolution, consistently achieving company goals through strategic planning and performance optimization. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
5
5
years of professional experience
Work History
Staff Supervisor
Woodland Park Pet Resort
11.2018 - 01.2023
- Managed budgets effectively, reducing overhead costs without compromising quality or performance standards.
- Championed employee engagement initiatives aimed at enriching the workplace culture and promoting a strong sense of camaraderie among team members.
- Ensured high-quality customer service through continuous staff training, monitoring, and feedback sessions.
- Collaborated with cross-functional teams to achieve company goals while maintaining strong relationships among all departments.
- Boosted team morale by acknowledging accomplishments, providing opportunities for growth, and supporting professional development initiatives.
- Conducted regular performance reviews, setting clear expectations for each team member and identifying areas needing improvement or additional support.
Shift Lead
Mudhouse Coffee Roasters
02.2023 - 05.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Baker
Browns Court Bakery
01.2023 - 07.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Education
High School Diploma -
Private Christian Co-op
McKinney, TXSkills
- Guest service
- Employee Training
- Decision-making capabilities
- Conflict Resolution
- Team motivation
Languages
Spanish
Limited Working
Timeline
Shift Lead
Mudhouse Coffee Roasters
02.2023 - 05.2024
Baker
Browns Court Bakery
01.2023 - 07.2023
Staff Supervisor
Woodland Park Pet Resort
11.2018 - 01.2023
High School Diploma -
Private Christian Co-op
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