Emma Garris
Jupiter,Florida
Summary
Proven leader at Swifts Beach Service, adept in enhancing customer satisfaction and streamlining operations. Excels in exceptional customer service and cash handling, significantly improving guest engagement and financial accuracy. Demonstrates a strong work ethic and hospitality service expertise, ensuring high cleanliness and safety standards. Motivated server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Server/Food Runner/Expo Runner
Seasons 52
Palm Beach Gardens, FL
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assitant Manager
Swifts Beach Service
Ocean City, NJ
05.2021 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Allstate Insurance Co
Philadelphia, PA
09.2019 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Florida Southern
Lakeland, FL 08.2021 - 05.2022
Bachelor of Science - Biological Sciences - PreMed
Florida Atlantic University
Boca Raton, FL05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
Timeline
Server/Food Runner/Expo Runner
Seasons 52
01.2022 - Current
Florida Southern
08.2021 - 05.2022
Assitant Manager
Swifts Beach Service
05.2021 - 08.2024
Customer Service Representative
Allstate Insurance Co
09.2019 - 11.2021
Bachelor of Science - Biological Sciences - PreMed
Florida Atlantic University