Emma Geppert
Salt Lake City,UT
Summary
Motivated Customer Service Specialist adept at resolving concerns and enhancing customer retention. Maintains composure under pressure while delivering high-quality service. Committed to fostering positive relationships and achieving team goals through effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Member
Squeeeze
Providence, USA
08.2025 - 12.2025
- Collaborated with team to achieve shared goals and enhance overall performance.
- Focused on task completion to meet project deadlines and objectives.
- Ensuring Quality: Making sure each lead I had was met with compassion, authenticity, and results.
- Maintained composure while engaging with challenging leads, fostering positive interactions.
- Quality work: Ensuring that the dispositions done were top quality.
Supervisor
Thanksgiving Point
Lehi, USA
12.2013 - 08.2025
- Operated ice cream shed, fryer, and grill while loading and unloading stock efficiently.
- Collaborated with team members to achieve project goals.
- Ensured order accuracy by verifying items before processing.
- Resolved customer complaints by addressing their concerns promptly.
- Paperwork: Processing stock and employee paperwork.
- Adapted to changing priorities by shifting focus quickly.
Team Member
Yummy Ice Cream Emporium
Highland, USA
02.2022 - 05.2024
- Engaged customers: Created enjoyable and friendly serving experiences.
- Handled rushes: Managed busy periods to ensure timely service.
- Collaborated with team: Supported cohesive teamwork to meet service goals.
- Ensuring Quality: Making sure each order is right.
- Troubleshooting: Fixing customer, technology, and team problems quickly.
- Organizing Tasks: Keeping things running smoothly.
Education
Business Marketing
University of Utah
Salt Lake City, UT01-2029
CNA -
Mountainland Technical College
Lehi, UT05-2026
Business Marketing -
Utah State University
Logan, UT05-2026
High school Diploma -
Lone Peak High School
Highland, UT01-2025
Skills
- Customer service
- Communication
- Adaptability
- Multitasking
- Flexible
- Reliable
- Ethical
- Kind
Certification
- First Aid, 2024, Mountainland Technical College, Lehi, UT
- BLS, 2024, Mountainland Technical College, Lehi, UT
- CNA, 2024, Mountainland Technical College, Lehi, UT
- Food Handlers, 2022, DoH Approved
Timeline
Team Member
Squeeeze
08.2025 - 12.2025
Team Member
Yummy Ice Cream Emporium
02.2022 - 05.2024
Supervisor
Thanksgiving Point
12.2013 - 08.2025
Business Marketing
University of Utah
CNA -
Mountainland Technical College
Business Marketing -
Utah State University
High school Diploma -
Lone Peak High School