Emma Gero
Poughquag,NY
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team member consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
1
1
year of professional experience
Work History
Henry's at Buttermilk Falls Inn & Spa
Joshua Mazzetti
02.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Processed orders and sent to kitchen employees for preparation.
- Provided services efficiently and with high level of accuracy.
Millbrook Vineyards & Winery
Kayla Critelli
05.2022 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Biology
SUNY College At New Paltz
New Paltz, NY05.2026
High School Diploma -
Arlington High School
Lagrangeville, NY06.2021
Skills
- Maintaining Clean Work Areas
- Social Perceptiveness
- Credit Card Transaction Processing
- Warm and Friendly
- Glassware Polishing
- Taking Reservations
- Waiting Tables
- Greeting and Seating Guests
Timeline
Henry's at Buttermilk Falls Inn & Spa
Joshua Mazzetti
02.2023 - Current
Millbrook Vineyards & Winery
Kayla Critelli
05.2022 - Current
Bachelor of Science - Biology
SUNY College At New Paltz
High School Diploma -
Arlington High School
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