Hi, I’m
Emma Glauser
Chicago,IL
Summary
Creative and organized communications professional with four years of experience in organizing, managing, and planning events in customer-facing roles. Great at bringing teams together, juggling deadlines, and organizing engaging event programming for various audiences. Strong writing and editing skills, with a specialization branding and messaging. Always ready to jump in, solve problems, and keep programs moving.
Overview
4
years of professional experience
Work History
University of Illinois at Chicago
Graduate Assistant
08.2023 - 05.2025
Job overview
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Served as liaison for IT department and all department vendors and caterers.
- Promoted, managed, and oversaw department events and visitors.
- Developed and managed organized student databases and tracking systems.
- Streamlined office operations by effectively monitoring and addressing faculty and student correspondence.
- Proofread and edited documents for accuracy and grammar.
Tricoi Salon and Spa
Customer Experience Specialist
05.2024 - 11.2024
Job overview
- Provided personalized client service by greeting guests, managing check-ins, and ensuring a seamless salon and spa experience.
- Increased client retention by scheduling future appointments, promoting services, and assisting with retail product selection.
- Maintained brand standards by managing reception areas, processing transactions accurately, and facilitating clear communication between clients and staff.
LaunchSquad
Account Associate
01.2022 - 08.2023
Job overview
- Built and managed events and awards programs across four accounts to enhance client reputation through top-tier industry-specific media opportunities.
- Drafted thought leadership content and announcement copy in the form of bylines, press releases, and reporter outreach.
- Drafted reporter profiles for executives to utilize during media tours and reporter interviews.
- Curated reporter relationships, regularly pitching them relevant industry trend stories, company announcements, and thought leadership perspectives.
- Drafted quarterly and yearly PR reports and PR plans, including coverage graphs, program highlights, and future goals.
- Scanned news daily across multiple industries to utilize the media landscape for potential outreach and creative storytelling.
- Managed team calendars, scheduled meetings, drafted agendas, and monitored ad-hoc requests across four client accounts.
Democratic National Committee
Mobilization Intern
09.2021 - 12.2021
Job overview
- Conducted donor and constituent outreach, and managed donation data through the DNC’s NGP VAN platform.
- Managed the DNC main phone line and supported texting campaigns, answering constituent questions and concerns.
- Drafted fundraising emails and social media posts for DNC executives.
- Researched and drafted website copy for the DNC Store holiday campaign.
ThinkMarkets
HR & Office Assistant
05.2021 - 09.2021
Job overview
- Coordinated hiring processes by scheduling interviews, leading first-day orientation, and managing onboarding documents.
- Managed office requests, ordered office and kitchen supplies, maintained office upkeep, and coordinated office catering every Friday for over 60 employees.
- Recorded budgets and events for the administrative and human resources departments and sent weekly budget and actions report to the Chief of Staff.
Education
University of Illinois At ChicagoChicago, IL
Master of Arts from English And Creative Writing
05-2025
Lake Forest CollegeLake Forest, IL
Bachelor of Arts from English Literature And Creative Writing
05-2021
Skills
- Events logistics management
- Event calendar management
- Conference preparation
- Vendor management
- Catering coordination
- Media relations
- Meeting planning
- Verbal and written communication
Timeline
Customer Experience Specialist
Tricoi Salon and Spa
05.2024 - 11.2024
Graduate Assistant
University of Illinois at Chicago
08.2023 - 05.2025
Account Associate
LaunchSquad
01.2022 - 08.2023
Mobilization Intern
Democratic National Committee
09.2021 - 12.2021
HR & Office Assistant
ThinkMarkets
05.2021 - 09.2021
University of Illinois At Chicago
Master of Arts from English And Creative Writing
Lake Forest College
Bachelor of Arts from English Literature And Creative Writing
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