Emma Greene
Grain Valley,MO
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Culver's Restaurant. Proven ability to enhance guest satisfaction through attentive service and effective problem-solving. A reliable team player, adept at multitasking and maintaining high standards of food safety and hygiene in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Culver's Restaurant
06.2024 - 05.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Assisted in delivering food and retrieving items for guests.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Server
The Pizza Place
04.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Grain Valley High School
Grain Valley, MO05-2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Professional appearance
- Clear communication
- Food safety knowledge
- Punctuality and reliability
- Order taking
Timeline
Front of House Employee
Culver's Restaurant
06.2024 - 05.2025
Server
The Pizza Place
04.2022 - 08.2023
High School Diploma -
Grain Valley High School
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