Emma Grimes
Louisville
Overview
10
10
years of professional experience
Work History
Claims Manager
BMS LLC
Louisville
11.2023 - Current
- Assisted customers with filing new claims, updating existing claims, and resolving disputes.
- Assisted clients in filing claims and guided them through the claims process for a smooth resolution.
- Organized and coordinated email marketing campaigns.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Manager
Tranquility Salon Day Spa
Louisville
05.2015 - 11.2023
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Streamlined communication channels, improving information flow and decision-making speed.
- Delegated work to staff, setting priorities and goals.
- Trained employees on additional job positions to maintain coverage of roles.
- Established processes to ensure efficient workflow throughout the organization.
Education
Associate of Arts - Psychology
Jefferson Community And Technical College
Louisville, KY05-2022
Bachelor of Arts - Psychology
Spalding University
Louisville, KYSkills
- Planning and organization
- Customer expectations management
- Team management
- Claims processing
- Communication
- Collaboration
- Problem-solving
Accomplishments
- National Society of Leadership and Success
Timeline
Claims Manager
BMS LLC
11.2023 - Current
Manager
Tranquility Salon Day Spa
05.2015 - 11.2023
Associate of Arts - Psychology
Jefferson Community And Technical College
Bachelor of Arts - Psychology
Spalding University