Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emma Grimes

Louisville

Overview

10
10
years of professional experience

Work History

Claims Manager

BMS LLC
Louisville
11.2023 - Current
  • Assisted customers with filing new claims, updating existing claims, and resolving disputes.
  • Assisted clients in filing claims and guided them through the claims process for a smooth resolution.
  • Organized and coordinated email marketing campaigns.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Manager

Tranquility Salon Day Spa
Louisville
05.2015 - 11.2023
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Established processes to ensure efficient workflow throughout the organization.

Education

Associate of Arts - Psychology

Jefferson Community And Technical College
Louisville, KY
05-2022

Bachelor of Arts - Psychology

Spalding University
Louisville, KY

Skills

  • Planning and organization
  • Customer expectations management
  • Team management
  • Claims processing
  • Communication
  • Collaboration
  • Problem-solving

Accomplishments

  • National Society of Leadership and Success

Timeline

Claims Manager

BMS LLC
11.2023 - Current

Manager

Tranquility Salon Day Spa
05.2015 - 11.2023

Associate of Arts - Psychology

Jefferson Community And Technical College

Bachelor of Arts - Psychology

Spalding University

Similar Profiles

CREATE PROFILE
Emma Grimes