Claims Manager
Sears Transformco
- Oversaw claims processing and resolution to ensure timely customer service delivery.
- Developed and implemented strategies to improve claims handling efficiency and accuracy.
- Trained and mentored team members on best practices for claims management procedures.
- Analyzed complex claims data to identify trends and recommend process enhancements.
- Collaborated with cross-functional teams to streamline workflows and enhance customer satisfaction.
- Managed performance metrics, ensuring adherence to compliance and regulatory standards.