Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Haddox Orr

Houston,TX

Summary

Developed strong communication and relationship-building skills in client-focused environment. Successfully handled customer inquiries, resolved conflicts, and maintained high levels of client satisfaction. Looking to transition these skills into new field, contributing to team and organizational success.

Overview

5
5
years of professional experience

Work History

Treasury Management Sales and Operations Specialis

Origin Bank
04.2023 - Current

Supported treasury management operations by providing assistance with daily online banking tasks, such as processing wire and ACH payments.

Conducted outreach to clients to evaluate their treasury management needs and align services with their operational goals.

Executed documentation completion and delivery to facilitate implementation of changes to client profiles.

Managed customers treasury management portfolios while working closely with their loan and account officers to best service the client

Digital Banking Analyst

Origin Bank
04.2021 - 04.2023
  • Assisted customers with online banking tasks such as logging in, viewing accounts, and adding services to profiles. Supported clients in accessing their online banking accounts and managing additional services. Facilitated customer interactions with online banking, ensuring smooth access to accounts and services.
  • Utilized in-depth product knowledge to address and resolve customer service challenges associated with Zelle and bill pay functionalities.

Retail Relationship Banker

Origin Bank
04.2021 - 2022
  • Developed and maintained strong customer relationships to enhance client satisfaction and loyalty.
  • Assisted clients with account inquiries, providing accurate information on products and services.
  • Processed transactions efficiently, ensuring compliance with banking regulations and policies.
  • Collaborated with team members to identify opportunities for cross-selling banking products.

Education

Bachelor of Science - Marketing

Louisiana Tech University
Ruston, LA
03.2023

Skills

  • Exceptional communication
  • Fast learner
  • Building customer relationships
  • Efficiency
  • Computer proficiency
  • Account management
  • Customer relations
  • Customer service

Timeline

Treasury Management Sales and Operations Specialis

Origin Bank
04.2023 - Current

Digital Banking Analyst

Origin Bank
04.2021 - 04.2023

Retail Relationship Banker

Origin Bank
04.2021 - 2022

Bachelor of Science - Marketing

Louisiana Tech University