Christopher Lang
Greenville,WI
Summary
Proven leader with a track record of business development and exceptional communication, I've spearheaded teams at Whirlwind Post Holes & Fencing, LLC, enhancing customer satisfaction and overseeing 250+ installations yearly. Skilled in problem-solving and relationship building, I excel in high-pressure environments, driving sales and service goals with empathy and strategic planning.
Overview
19
19
years of professional experience
Work History
Sales and General Management
Whirlwind Post Holes & Fencing, LLC
Appleton, WI
02.2023 - 01.2025
- Daily leadership and supervision of 10-15 employees overseeing business, sales, and installation operations for three installation crews. Focus on time management and efficient productivity.
- Whirlwind performs nearly 175 installations a year during all months of the year.
- Daily in-person meetings with new customers at their home or business location. Those meetings built a long-lasting, working relationship.
- The typical meeting involved an evaluation of the above and below ground working conditions, field measurements, and product presentations.
- Preparation of professional project estimates after estimating material and labor cost.
- Follow up on quotes via phone and email; 42% personal close rate.
- Sales and marketing on social media platforms, focused on growth.
- Human resource tasks, including safety, policy, and procedures.
- Building customer satisfaction.
- Routine feedback to each installation crew to improve customer satisfaction and quality standards.
Sales and Leasing Consultant
Kolosso Ram, Jeep, Chrysler, Dodge
Appleton, WI
12.2022 - 02.2023
- Sales and leasing consultant of new and used vehicles.
- Guided customers through the purchasing process.
- The process included test drives, vehicle demonstrations, and additional sales add-ons.
- Working with the parts department to provide add-on accessories to new vehicles.
- Working closely with sales management to ensure a smooth experience for customers.
- Customer relationship management software updates and follow up calls and emails utilizing the CRM system.
Patrol Officer
Grand Chute Police Department
Grand Chute, WI
11.2021 - 10.2022
- Respond to calls for service as dispatched, including emergency calls.
- Self-initiation of field activity including crime prevention, walk-throughs, and citizen contacts.
- Traffic stops including issuing citations and warnings.
- Investigations of assigned incidents including theft, assault, and various other crime.
- Evaluated situations quickly to determine the degree of infraction and required response.
- Daily inspection of official vehicles and professional equipment including fueling and reporting when maintenance is due or required.
Sales and General Management
Whirlwind Post Holes & Fencing, LLC
Appleton, WI
09.2014 - 11.2021
- Daily leadership and supervision of 10-15 employees overseeing business, sales, and installation operations for three installation crews. Focus on time management and efficient productivity.
- Whirlwind performs nearly 175 installations a year during all months of the year.
- Daily in-person meetings with new customers at their home or business location. Those meetings built a long-lasting, working relationship.
- The typical meeting involved an evaluation of the above and below ground working conditions, field measurements, and product presentations.
- Preparation of professional project estimates after estimating material and labor cost.
- Follow up on quotes via phone and email.
- Marketing on social media platforms, focused on growth.
- Human resource tasks, including safety, policy, and procedures.
- Building customer satisfaction.
- Routine feedback to each installation crew to improve customer satisfaction and quality standards.
Store Leader
Kwik Trip Stores
Appleton, WI
10.2013 - 09.2014
- Daily leadership and supervision of 25-30 employees overseeing overall store operations.
- Leadership tasks included daily sales goals, safety goals, and guest service scores.
- Completed daily work schedules, food services and product orders, and company compliance checklist.
- Facilitated monthly training and store meetings.
- Overseen cash handling and bookkeeping standards.
- Overseen loss prevention tactics and procedures daily.
Sales Manager / Assistant Store Manager
Lowe's Home Centers
Appleton, WI
09.2005 - 10.2013
- Sales Leadership and Management of a team of sales specialists; 12-20 people.
- Store Management leadership and supervision of 130+ employees inside of a 300,000 square foot store.
- Handled and resolved all customer complaints.
- Daily, weekly, and yearly sales goals along with excellent customer service satisfaction.
- Facilitated weekly and monthly team meetings focused on driving sales and service goals.
- Weekly management meetings with fellow managers to discuss store issues and concerns, goal setting.
- Represented the store in the community for various community focused functions and projects.
- Directly oversaw the installation service programs for the store (interior and exterior).
- District wide mentor for new sales managers.
Education
Technical Diploma - criminal justice 720 hour recruit academy
Fox Valley Technical College Public Safety Center
Appleton, WI05.2021
Associate of Applied Science - Criminal Justice
Fox Valley Technical College
Appleton, WI05.2020
Skills
- Ability to work under pressure
- Problem solving
- Empathy and compassion
- Business development
- Customer service
- Critical thinking
- Exceptional communication
- Solutions planning
- Flexibility and adaptability in the workplace
- Relationship building
Timeline
Sales and General Management
Whirlwind Post Holes & Fencing, LLC
02.2023 - 01.2025
Sales and Leasing Consultant
Kolosso Ram, Jeep, Chrysler, Dodge
12.2022 - 02.2023
Patrol Officer
Grand Chute Police Department
11.2021 - 10.2022
Sales and General Management
Whirlwind Post Holes & Fencing, LLC
09.2014 - 11.2021
Store Leader
Kwik Trip Stores
10.2013 - 09.2014
Sales Manager / Assistant Store Manager
Lowe's Home Centers
09.2005 - 10.2013
Technical Diploma - criminal justice 720 hour recruit academy
Fox Valley Technical College Public Safety Center
Associate of Applied Science - Criminal Justice
Fox Valley Technical College