Emma Hannah
Columbus,OH
Summary
Accomplished Account Management Director with a proven track record at CoverMyMeds, enhancing client relationships and expanding business through exemplary communication and data presentation skills. Excelled in contract and program management, achieving significant client loyalty by resolving complex issues efficiently. Demonstrated expertise in fostering team collaboration and managing small projects to drive results.
Overview
8
8
years of professional experience
Work History
Account Management Director
CoverMyMeds
05.2020 - Current
- Managed a book of business consisting of pharmaceutical manufacturers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Leverage professional networks and industry knowledge to strengthen client relationships.
- Present data findings to clients on a regular basis. Continued monitoring of products and services to ensure adequate performance.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
Account Coordinator
CoverMyMeds
01.2018 - 05.2020
- Supported HCP and pharmacy users, via phone call and chat, to navigate the CMM portal and effectively submit Prior Authorizations.
- Regularly achieved or exceeded quotas pertaining to answering customer inquiries quickly.
- Helped in interviewing, onboarding and training new teammates
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Sr. Financial Services Analyst
Nationwide
08.2016 - 12.2017
- Supported clients with their public sector retirement plans.
- Obtained a Series 7 license to assist clients in trading mutual funds.
- Consistently exceeded forecasted call volumes.
- Actively listened to client inquires in order to direct them to appropriate internal teams.
Education
Bachelor of Science - Human Nutrition Sciences
The Ohio State University
Columbus05.2016
Skills
- Contract Management
- Small Project Management
- Program Management
- Exemplary communication skills
- Communication and Team Collaboration
- Data presentation skills
Timeline
Account Management Director
CoverMyMeds
05.2020 - Current
Account Coordinator
CoverMyMeds
01.2018 - 05.2020
Sr. Financial Services Analyst
Nationwide
08.2016 - 12.2017
Bachelor of Science - Human Nutrition Sciences
The Ohio State University
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