EMMA HAUER-DE GUZMAN
2795 2nd Place Baldwin,NY
Summary
Dedicated Emergency Medical Technician with strong clinical skills, proven leadership as an FTO and Team Lead, and the ability to remain calm and effective under pressure. Seeking to contribute high-quality patient care, professionalism, and mentorship experience to a respected EMS organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
EMT-B / Field Training Officer / FTO Team Lead / Nassau Logistics Lead
Emergency Ambulance Service
01.2023 - Current
- Provide high-quality patient care on BLS units, including assessments, interventions, monitoring, and transport.
- Train, coach, and evaluate new EMTs to ensure competency, safety, and professionalism.
- Serve as FTO Team Lead, mentoring all FTOs, ensuring employees follow company policies, leading new-hire orientations, reviewing documentation for quality, and improving the field training program.
- Support Nassau Logistics by managing inventory, restocking units, and maintaining equipment and fleet readiness.
- Maintain strong communication with dispatch, hospitals, ALS providers, and partner agencies.
- Complete accurate, timely PCRs and uphold documentation standards.
Barista Trainer / Shift Lead
Starbucks
01.2022 - 01.2025
- Trained new baristas in beverage standards, workflow, and customer service.
- Led store operations, ensuring smooth, organized, and efficient shifts.
- Delivered excellent customer service during high-volume rushes while handling cash, mobile orders, and concerns.
Teacher’s Aide
Plainedge School District – ESY Program
06.2022 - 08.2022
- Assisted life-skills students (ages 8–11) with academic and functional learning tasks.
- Supported classroom routines, behavior guidance, and safety procedures.
Education
Bachelor of Science - Health Sciences
Arizona State University (Online)
Tempe, AZ06.2025
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University of Connecticut
Storrs, CT12.2022
High School Diploma - undefined
Baldwin High School
Baldwin, NY06.2022
Dual-Enrollment Program - undefined
Nassau Community College
Garden City, NY05.2022
Skills
- Patient assessment, triage, and scene management
- Strong communication with patients, partners, dispatch, and hospitals
- Leadership: FTO, FTO Team Lead, Logistics Lead
- Works well under pressure; calm in emergencies
- Organized, detail-oriented, and reliable
- Proficient with EMS documentation systems and tablets
- Excellent interpersonal and customer service skills
- Technologically skilled (Microsoft Office, mobile platforms)
- Adaptable with a strong work ethic
Certification
- New York State Emergency Medical Technician (NYS EMT-B) — 2020–Present
- AHA BLS Provider — 2020–Present
ACTIVITIES
Baldwin Fire Department – First Aid Company – Baldwin, NY Fire Medic (BLS) Secretary (2025) — 2022–Present Respond to medical emergencies and provide patient care. Manage administrative and organizational responsibilities for the First Aid Company.
Timeline
EMT-B / Field Training Officer / FTO Team Lead / Nassau Logistics Lead
Emergency Ambulance Service
01.2023 - Current
Teacher’s Aide
Plainedge School District – ESY Program
06.2022 - 08.2022
Barista Trainer / Shift Lead
Starbucks
01.2022 - 01.2025
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University of Connecticut
High School Diploma - undefined
Baldwin High School
Dual-Enrollment Program - undefined
Nassau Community College
Bachelor of Science - Health Sciences
Arizona State University (Online)